Zoetry Agua Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7272 reviews

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  Debit Card Stolen

  My wife and I had our debit card stolen while at this resort. The day of our departure, we had $2,500 withdrawn from our account by an ATM machine in the Dominican Republic. The resort will likely say that we could have misplaced the card at another point. I'll let you be the judge: - We took the resort shuttle to the property - We remained on resort grounds the entire duration of our trip - We took the resort shuttle to the airport We tried to address this with the resort, but they refused to make any amends. Honestly just a bafflingly poor customer service experience.

  Apr 22, 2026
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  Fantastic!!

  We travelled to Zoetry Agua Punta Cana in April 2026 as a couple. We had a wonderful stay. The resort was gorgeous. The grounds were stunning and full of tropical foliage. The grounds crew do amazing work. This is a perfect resort for those who want a relaxing and quiet vacation. It is a small all inclusive- the smallest we have ever been to- and after this I'm not sure I can return to a large one again! Food: The food here is very good. All sit down restaurants and no reservations took our relaxation to a whole new level. My only caveat to this is to people who are looking for "American food". I did not see typical American offerings such as burgers or chicken fingers. Now they may make those if asked but as we were happy with the offerings I never even thought to ask. Our favorite food was the lunch presented daily on the beach- Feliciano the chef was friendly and made some of the tastiest food we have ever had. Room: Stunning and luxurious. We were in a third floor room overlooking one of the pools surrounding the resort. We loved being up high and seeing the views and birds. We loved our palapa ceiling as well. The room was a perfect mix of island charm and modern amenities. The bed was very comfortable, AC worked well, mini bar stocked and it had all the luxury amenities you could want/need- including hair dryer, clothes steamer and large umbrella. Staff: always friendly and helpful- Special thanks to Dio our concierge, Jose the Sommelier and Julio at the beach lunch. Activities/Spa: Spa is beautiful- We took a sound bath class there as well as used the hydro circuit. We did not do a spa service but now regret it as we heard the massages were very good. There are activities offered daily which is really nice. I would have appreciated a few more offerings but I also understand it could be hard to offer too many more given the size of the resort. We will definitely return to this resort and would highly recommend it to others. I would caution a few things though. If you are looking for a party atmosphere this is not your place. Also we did see families with children a variety of ages. It in no way impacted our stay but as a parent myself I would not bring young children here as there just didnt seem like there was enough for them to do as well the water being very rough on the days we were there with a strong undercurrent. I would also not recommend if a person has significant mobility issues. I read past reviews with concerns in this area and I would agree- there are not steps or zero entry areas for the pools. Additionally there is a bit of walking required to get to the different parts of the resort. Finally if you are prone to bug bites bring and use bug spray daily.

  Apr 20, 2026
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  great staff--bad food

  We stayed 5 nights. Overall, it was an Ok experience… Positives- the staff was amazing! Kind, accommodating, and trying hard to make our stay enjoyable. The resort and the pools are beautiful, quiet, and always have enough space. Grounds are well-maintained. Negatives-FOOD! Most dishes were below average, and some were simply bad. I skipped meals and did not touch certain dishes like breakfast waffles, falafel wrap, Mediterranean chicken….etc. The breakfast food was cooked with old smelly oil. Sometimes we had to wait 50 mns to get our breakfast. Pastries and bread were old at every meal. The cafe was a good idea, but none of the pastries were edible-they were dry, old, and tasted terrible. I honestly started wondering if they are making pastries purposefully bad so people don’t eat much. No utensils in the cafe- frappes were good. It's a "wellness" spa where they sell cigars at every corner and people smoke in the pool:) Mexican and fusion dinners were better. Spa was fine- massage was good, but towels smelled moldy:) WORST: unlimited vacation club (UVC) scam! We were tricked into sitting through 90 minutes of presentation to sign up for $298,000 vacation package:) of course we did not sign up for the package! They never gave us clear information what we were signing for. 1) “come to VIP desk tomorrow for your coupons” why not now? “No come tomorrow morning “2) we come back next day and get some non sense $10-$40 coupons that you can’t combine and then again “come back tomorrow “to learn about our resort for 20 mns” and you will get another $200 coupons - why not now? “No, tomorrow “ 3) we came back and were stuck in an aggressive sales pitch- 3-4 people coming and leaving with random numbers, handwritten notes that kept changing when we insisted multiple times “we were not interested in UVC”. Honestly, it left me angry at the end! This is NOT a LUXURY. You don’t treat guests like this in a luxury resort. After this experience, I lost trust in the resort’s services. Please check reviews on the Unlimited Vacation club (UVC) before you decide to sign:) there is even New York Times article about it being a scam:) Anyway, if you are really looking for true luxury and quality and appreciate good food, this resort is not for you. Sorry- we won’t be back.

  Apr 17, 2026
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  Heaven meets paradise

  Zoetry Agua has to be one of the greatest places. With just under 100 rooms on the site, it massively enables the ultimate holiday. It offers ultimate luxury where absolutely nothing is too much. The rooms are of great size, lovely bathrooms with a bath and a shower. Beds of where you feel like you're in different postcodes with amazing comfort. The rooms have a minibar of which are filled numerous times a day. The rooms offer 24/7 room service at no additional cost. Right from the welcome you are treated in the highest regard, you will have a personal concierge who is at your assistance throughout the week. Dining - The hotel has 4 restaurants that offer A La Carté dining with high quality food with each alternating their cuisine each night from Asado, Mediterranean, Italian, Fusion, Mexican and Caribbean. Restaurants Indigo, Piragua, Olena and Amaya. The staff are so incredibly friendly and really do go above and beyond to accommodate any needs. Our favourite was Simon, on the poolside bar, he always has a smile on his face and will always put one on yours, he has a lovely personality and will go out his way to ensure your happiness. He would make an amazing concierge with his attention to detail and his want for all people being happy. Bars - You have a main bar in the lobby, this is open 7am to 1am, they've the friendliest staff. Pool side bar - amazing at cocktails and certainly do not feel shy on measurements. Pools - 2 main pools and a lazy river around the hotel, you'll never be without a lounger nor will you have that early rush to get one. Access to a private beach with stunning views. There isn't a bad word I can say about the hotel, it really was paradise. Some useful things to know that have no reflection on the hotel whatsoever • Mosquitoes - Whilst the hotel fumigate 3 times a day, inevitably hard to keep on top of - Take plenty of Mosquito repellent and anti histamines. • Sun heat - Be very aware of how hot the sun is - take suncream and lots of it to reapply throughout the day. • Currency - Whilst there is a DOP (Dominican Peso) They mostly accept US Dollars, also at Punta Cana airport.

  Apr 16, 2026
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  Fantastic resort with incredible views and ambience

  We are a family of 5 with teenage kids and stayed for a long weekend. The facilities were top notch, and the views were impeccable. The staff is super friendly and nice, although service is sometimes slower than expected. The food had good variety, but did not taste as good as it looked.

  Apr 13, 2026