Waikiki Beach Marriott Resort & Spa

Customer Ratings & Reviews

TripAdvisor Traveler Rating

389 reviews

• 

  Great place to stay

  Excellent hotel. Lots of staff and great service. Easy access to the beach, restaurants and stores. Food is overpriced but that is every tourist place in Hawaii. It was nice to walk everywhere and see the beach and shops and walk back to the hotel. They had a balcony renovation going on but that should finish soon and didn’t affect us. We had a great view of diamond head and the beach. Would stay here again.

  Jun 02, 2026
• 

  Petty Management

  Did not like their late checkout policy. As Bonvoy member, they wanted to charge extra money just to stay until 1 p.m. Actually had 3 rooms and wanted to extend 2 of them only until 1 p.m. After spending 5000$ at the property over 4 days, it seemed a bit petty.

  May 25, 2026
• 

  Skip it

  Poor customer service. Did not honor Chase Edit benefits such as $100 credit.

  May 21, 2026
• 

  Better hotels for same price, do your shopping

  Location is good.( Will stay directly on beach next time). Walking distance to lots of things. Lydia the concierge is the best. The construction noise was excessive. Horrible. Pools were fun. Luau was the BEST part.( no need for VIP tix tho). Not the vibe we were looking for.

  May 19, 2026
• 

  I miss it so much!!

  We stayed here in April, and I still cannot get this hotel, or the island, out of my mind. We had the most wonderful time as a family, and I truly appreciated all of the kindness and care the staff provided throughout our stay. Patricia was so amazing, (I feel like I knew her forever) at the Kuhio Beach Grill She was incredibly kind and welcoming and made us feel so cared for each morning at breakfast as well as made sure we were comfortable during our stay navigating some things and at the Luau. We also loved seeing Toby, Melina (I hope I remembered correctly!), and the rest of the staff each morning. Everyone treated us with such warmth and hospitality that it truly felt like being welcomed into someone’s home. Even though we were so far from Massachusetts, we felt completely taken care of. The food was always fresh and delicious, and breakfast quickly became one of our favorite parts of the trip. Kevin, at the front desk went above and beyond to make our stay comfortable and accommodating, and we always enjoyed speaking with him whenever we saw him. The valet and bell desk staff were also incredibly friendly and helpful. One of the things I loved most was having the cultural center right in the building. It was so special to have opportunities to learn from local artists and crafters and we even took a hula class and learned lei making. The hotel truly offers every convenience you could ever need, including two ABC stores, two Starbucks locations, lovely shops, and a beach store with float, bike, and boogie board rentals. Having beach essentials included with our stay made everything so easy. We loved the calm swimming lagoon just steps away, and the family pool was beautiful and very well maintained. The views from our room were absolutely breathtaking. Our room was huge, being a 4-bed suite and so clean and maintained amazing by housekeeping. The sunsets from Queens break Restaurant were honestly some of the best I have ever seen. We ended up eating there many times because the food, service, and atmosphere were so spectacular, calm, peaceful, and beautiful. We loved the piña coladas, the attentive and kind staff, and the live acoustic music in the evenings while watching surfers at sunset. The Pāʻina Waikīkī Luau was another highlight of our trip and such a special experience. I would highly recommend it. The food and drinks were traditional, fresh, and festive, and Dean, our server, was so kind, attentive and had the best energy! The performances were gorgeous, and the narrator and band truly captured the story and spirit of Hawaiʻi. Please go! Despite some construction mentioned in other reviews, it did not impact our trip at all. In my opinion, this is one of the best locations to stay in Waikiki, with beaches, shopping, restaurants, and cultural experiences all right at your doorstep. Thank you to everyone at the Waikiki Beach Marriot Resort and Spa who made our family vacation beyond special. We will never forget our time here or you!

  May 18, 2026