The Westin Excelsior Rome

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3362 reviews

• 

  An experience fit for royalty

  This hotel is nothing but old school perfection. Let's start with the staff. They were outstanding from check in to check out. The manager even escorted us to the upgraded room. scratch that. Make that the upgraded palace. the bathroom was nothing short of elegance with modern convenience. I wish that I had the time to splash in the jacuzzi! I never had the time to use it, but there are lounge recliners while you are watching some TV while enjoying your evening beverage. How lovely! The breakfast was yummy. I always have a custom omelet. Then hit the fruit and bread buffet. I loved the fresh pineapple and kiwi. While the omelet is in the pan, you can indulge in meat selection and the fresh squeezed OJ. :) For those of you that love coffee, the quality is excellent. I don't like modern, sterile hotels. I prefer places where doing things right was important. And the room was quite!! I am too old school and am so comfortable from the moment I pull into the lobby. I would not change a thing. I will continue to stay at the Westin whenever I can. It will always be my first choice for Roma!

  Apr 20, 2026
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  Classic elegance that newer hotels can't replicate

  I can see why some people have criticized this Westin. It does have some wear and tear and in places can feel outdated. However, in exchange for that you get a true classic elegance that you simply don't find in newer hotels. Places like a modern Ritz can be nicer and much fresher but there is simply no replicating the old classics. Everything feels grand and although not every surface is luxurious you can tell that the size alone is part of the luxury. Rooms are very spacious and although some of the rooms can be a bit plain, they are still classic looking and the bathrooms are quite nice. The bar and breakfast offerings are top notch. The staff were super friendly and accommodating. The pool really feels like an old world hotel and given you're not far from the center of Rome, feels like a real luxury. They have spa services and a gym as well.

  Apr 16, 2026
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  Re-thinking the meaning of excelsior for the Westin Excelsior Hotel, Rome

  I have utilized my points to stay at the Westin Excelsior Hotel, Rome, Italy from 21 to 24 March 2026 inclusively. Yet, I was appalled by the service I got which did not reflect the quality of the 5* Marriott Brand of hotels. Below is a list of actions/viewings which, in reality, did not reflect the Hotel's rating: The receptionists did not tidy their counter as mandarin oranges were scattered and exposed let alone the receptionists did not pay attention to incoming guests. Two separate bellmen escorted me to my room, one of whom did not bother to carry anything I had in my hands. The other gentleman delivered my luggage. He did nothing but complain about the weight of my luggage, which by the way was within the acceptable range of any worldwide airlines!! Whether I booked a room in funds or in points, I expected the room to be in the top standard. It was not! The room lacked a welcome dish of fruit or anything similar. The room looked clean, yet the carpet was stained due to its overuse. The living room light switches did not function. The sockets were far from any table or flat surface. Three cupboards were in the corridor, only one had hangers which were not enough for a guest in a suite. One of the light white curtains had a burnt out hole! The housekeeping managed to organise (not clean) the bedroom and bathroom and failed to remove the rubbish from the living room's bin!! The room lacked a kettle and coffee/tea capsules/bags. Nowadays, 4* hotels supply a hot kettle! The side (magnifying) mirror in the bathroom had no turn on/off switch! It was there as a show off! I requested a one double bed. The room had two beds next to each other made into one bed!! The hand soap bar did not lather. Nowadays, 5* hotels keep the soap bar as a supplement to the main liquid soap dispenser! Though the suite was designed in an Imperial Decor, its finishing was in a bad taste reflecting a decoration of decades ago. The paint was spalding. The design motifs had stains of white paint let alone their edges were chipped! The door hinges had careless door paint. The cupboard hinge appeared throughout the length of the door. Yet, to the Hotel's credit, the choice of the toilet paper was of a great quality far better than many other hotels. Most of the food varieties had intolerances in the main restaurant's menu!! The male waiters did not have the ability to communicate and deliver. To the Hotel's credit, their female waitresses were friendly and understanding. Frankly, I was really disappointed with Westin Excelsior Hotel; rated as 5*. With the treatment/experience I had, I would advise colleague visitors to re-consider other options within the Marriott Brand of hotels.

  Apr 16, 2026
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  Good location, food service needs attention

  Good location for navigating to Spanish Steps and less expensive restaurants. Grand building but could use some updates. Hotel restaurant is Very expensive. As Viking cruise guests, breakfast service was sub par. First breakfast buffet- items were limited, pancakes and waffles were hard. Very early departure the next morning, one hotel employee spent the first hour trying to fix the only coffee machine, small pastries and packages of cold snacks were served. Room thermostat could use directions.

  Apr 14, 2026
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  Great spot in Rome

  My wife and I had a great stay. The hotel is a bit dates but the location is great and the Romes are large especially for Europe. We had a great check in process and felt Welcomed. I was recognized as a lifetime Titanium Bonvoy member. Ricardo and Davis were great. The breakfast spread was exceptional.

  Apr 13, 2026