The Pyramid Cancun - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17717 reviews

• 

  Drugs, not clean, and terrible rooms.

  I am currently staying at Grand Oasis Cancun. I thought this would be a wonder experience; not so much.problem 1. The people walking ON PROPERTY around the pool trying to sell me cocaine, extacy, and weed. Problem 2. The king size bed is two queens pushed together with a gap in the middle. I ended up twisting my ankle making love to my wife when the beds separated leaving me with a limp while seeing cenotes. Problem 3. The refrigerator was stocked full of the last guests stuff including old food; additionally, the coffee maker was full of used coffee on top and black sludge in the pot. It has been 3 days and it is one of the worst resorts I have experienced.

  Apr 17, 2026
• 

  The good, the bad and the ugly

  Just returned from 7 days at this resort and here are the good, the bad and the ugly. Arrived late and checked in- Not a staff member in sight to help us find our room or direct to the nearest elevators. Once we arrived at the room, we quickly discovered that it was not the upgrade we paid for. Initially we upgraded to a Oceanview room, we were given a room that overlooked roofs and another building. We brought this to the attention of the concierge and then told that it's a partial Oceanview. (That was not listed in the description), after complaining to multiple staff remembers, the hotel manager found us a room 2 days later on a higher floor with a view. Food was good, swim up bars were busy but that is to be expected, and I never waited in line for a buffet. Shows were mediocre, music plays till 11pm every night and can be heard throughout the whole resort, young adults everywhere and the hallways get loud around 3-4am. Room was cleaned daily and fridge was restocked with water and beer. Now the downside- Found 3 cockroaches in our room, killed 1 but the other 2 got away, hot water in both rooms were not working , bathroom door in the first room wouldn't close, sheets were stained, water smelled like Sulphur, only 2 blenders to make drinks that we could find, no beach chairs, had to reserve our pool chair by 9am with towels or you were not getting one, patio doors did not close properly., hotel tax of $140 when you first check in that was not disclosed to us upon booking, not much food variety for young kids in the restaurants. We reserved a Bali bed on the final day, definitely worth it and I would recommend to everyone. This resort in my opinion is geared towards young people, with nightclubs and EDM parties, late nights etc... Will I be returning- por

  Apr 13, 2026
• 

  Do. NOT. go. here!

  To start my review, I have been to Mexico at least 3 different times now, which has all been wonderful - speaking from someone who has also low expectations from going to Cuba. We arrived late at night - nobody directed us where to check in, where the lobby was. We asked about how much it would to be to upgrade, and let me tell you - the guy at the desk was the only phenomenal thing there. He was very kind, patient and answered all of our questions. BESIDES that there are a lot of hidden fees that are not disclosed on Sunwing. Very limited unless you want to pay more $ - also NO internet because nobody told us where we could even get the code lol. We entered our room in disbelief. Broken shower head, cock roaches, DUSTY moldy smell through out the room and entire building. We left to look around - and there was throw up in multiple places, garbage in the pools, lots of young adults extremely toxicated (which is fine lol. to each to their own). We gave it the benefit of the doubt the next morning - the buffet which no one informed us where it was - very limited, had no selection to beverages besides water, coffee or watered down ‘orange juice’ - one of their selected meat options was chopped hot dogs. I could not even stomach half the things as I’m pregnant, I’m disheartened. We contacted Sunwing multiple times, spent majority of our time in our room trying to figure out a solution to this mess we called a ‘relaxing and looking forward vacation’ the reception and customer service table stated multiple times there were no rooms until we said we were leaving. then they offered a change of room, or a discount? WHAT! this makes me beyond sad. beyond frustrated, and realized that clearly this resort does not put their customers first. i gave the benefit of the doubt, despite the reviews. and was absolutely devastated. hopefully sunwing or the resort will help compensate some of the funding we paid as we stayed one night. we will see!

  Apr 11, 2026
• 

  Absolutely not 5 Star

  If you’re looking for a place to completely ruin a vacation you worked hard and paid for, Grand Oasis Cancun is a top tier disaster. From the moment you arrive, the chaos starts. Check in feels like a disorganized free for all, with long lines, unhelpful staff, and zero sense of urgency. Don’t expect a warm welcome, expect confusion, attitude, and a whole lot of waiting. The rooms? A complete gamble. Outdated, poorly maintained, and often not even properly cleaned. Think stained sheets, broken fixtures, and a lingering smell that makes you question everything. And if something’s wrong, good luck getting it fixed, customer service is practically nonexistent. Food is another nightmare. “All inclusive” apparently means low quality, repetitive, barely edible meals. Long waits just to get into restaurants, and when you finally do, the food is cold, bland, or questionable at best. Drinks are watered down, and bartenders act like you’re inconveniencing them by ordering. Now let’s talk about the crowd. This place attracts nonstop partying, excessive drinking, and behavior that goes way beyond fun into straight up obnoxious. If you’re looking for relaxation, peace, or anything family friendly, you won’t find it here. It’s loud, messy, and feels more like a chaotic spring break that never ends. Service overall is indifferent at best and rude at worst. Staff seem overwhelmed, undertrained, or simply uninterested in helping guests. Requests go ignored, issues go unresolved, and you’re left feeling like once they have your money, they couldn’t care less. The only thing consistent about Grand Oasis Cancun is disappointment. Save yourself the frustration, wasted money, and regret, there are far better places in Cancun that actually value their guests.

  Apr 08, 2026
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  Worst place ever

  Do not go here. Food is terrible not cooked staff isn't nice had to bag them for water. Cockroaches in your room ask for a Maya Riviera drink. They said we dont make them drinks here

  Apr 06, 2026