Resort Details
- Barefoot Grill
Enjoy delicious snacks poolside or by the beach, with stunning oceanfront views that make every bite even more satisfying.
- BordeauxSavor exquisite French cuisine each evening at Bordeaux, where delectable dishes are served in a newly remodeled, romantic, and elegant setting.
- Coco CafeCoffee & snack bar.
- Desires
o Preferred Club Swim up bar
- Gohan Sushi BarSavor the flavors of Japan each evening at Gohan, offering a delectable variety of sushi and an exclusive ocean view teppanyaki table available by reservation.
- La CavaWine Cellar & Fine Wines – Enjoy an extensive selection of premium wines and spirits with every meal. As home to Cozumel’s only fine wine cellar, we offer over 60 varieties from around the world, perfect for a personalized tasting and paring experiences.
- ManateesEnjoy authentic Mexican cuisine served à la carte in a stunning oceanfront setting, featuring local specialties and rich flavors designed to delight your taste buds.
- Market CafeEnjoy a grand oceanfront buffet featuring a delicious selection of local and international dishes.
- OceanaFresh seafood.Dinner only from (6:30 to 10:30 pm)
- RendezvousLobby bar.
- Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.** The Romantic Dining experience is valid on all new bookings at select Secrets Resorts & Spas made now through December 22, 2021 for travel from now through December 22, 2021. Cost varies by location. With this package, guests will receive one Romantic Dining experience during their stay. The Romantic Dining experience can be arranged with the concierge upon check-in. Price is based on double occupancy, per stay. Blackout dates and restrictions may apply. This entire offer is based on availability. This offer is combinable with other promotions. Not applicable to group bookings.
- Sky BarRooftop bar.
- WindowsLocal and international fare.
- Junior Suite Pool View King Bed
View: Pool
Bedding: 1 King Bed
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit: 2 adults, 0 children, 2 total
Junior Suite Pool View rooms offer 550 square feet of space with an integrated sitting area. These suites are located on the 2nd or 3rd floors with a private balcony that is complete with a hammock and a pool view.
- Air conditioning
- Air conditioning individually controlled in room
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Bathtub
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Satellite television
- Shower
- Slippers
- Telephone
- TV
- Wireless internet connection
- Junior Suite Pool View Swim Out King
View: Pool
Bedding: 1 King
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit: 2 adults, 0 children, 2 total.
Rooms offer 550 square feet with an integrated sitting area. These suites are located on the ground floor with swim-up access to the pool from your private terrace with a hammock. The terraces also have chairs and a small table.
- Air conditioning individually controlled in room
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- DVD player
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Satellite television
- Shower
- Slippers
- Telephone
- TV
- Wireless internet connection
- Junior Suite Ocean View King
View: Ocean
Bedding: 1 King.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit: 2 adults, 0 children, 2 total
Junior Suite Ocean View rooms are 750 square feet. They have an integrated sitting area with an ocean view. The bathroom has a separate walk-in shower and bathtub. These suites are located on the 2nd or 3rd floor with private balcony or ground floor terrace that is comfortably furnished.
- Air conditioning
- Air conditioning individually controlled in room
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Bathtub
- Hair Dryer
- Minibar
- Safe
- Satellite television
- Separate tub and shower
- Shower
- Slippers
- Telephone
- TV
- Wireless internet connection
- Junior Suite Ocean View Swim Out King
View: Ocean
Bedding: 1 King Bed
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit: 2 adults, 0 children, 2 total
These stunning 750 sq. ft. spaces are very thoughtfully laid out with one king size bed with an integrated sitting area. The suites are located on the ground floor with a private, furnished terrace and access to the "lazy river".
- Air conditioning individually controlled in room
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Satellite television
- Shower
- Slippers
- Telephone
- TV
- Wireless internet connection
- Preferred Club Junior Suite Ocean View Swim Out King
Bedding: 1 King.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit: 2 adults, 0 children, 2 total
Guests will enjoy the warm natural palette of colors created by the surrounding tropical fauna and pool view in our newly renovated 750 sq. ft. Pool View Junior Suite. This open plan room offers one king size or two queen size bed to relax while whilst indulging in the exclusivity of the Preferred Club amenities offered. The bathrooms boast single or double sinks with a separate walk-in shower and bath; soaking tubs are offered in some rooms. These offer views from your private balcony or ground floor with a terrace.
All Preferred Club suites offer the following additional amenities and services:
• Personalized check-in and checkout with concierge service
• Preferred status and amenities
• Upgraded mini-bar service and bath amenities
• Upgraded mini-bar service
• Fine liquors served in the lounge
- Air conditioning individually controlled in room
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Satellite television
- Shower
- Telephone
- TV
- Wireless internet connection
- Preferred Club Junior Suite Pool View King
Bedding: 1 King or 2 Doubles
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit: 2 adults, 0 children, 2 total
Guests will enjoy the warm natural palette of colors created by the surrounding tropical fauna and pool view in our newly renovated 750 sq. ft. Pool View Junior Suite. This open plan room offers one king size bed to relax while whilst indulging in the exclusivity of the Preferred Club amenities offered. The bathrooms boast single or double sinks with a separate walk-in shower and bath; soaking tubs are offered in some rooms. These offer views from your private balcony or ground floor with a terrace.
All Preferred Club suites offer the additional amenities and services.
- Air conditioning individually controlled in room
- Alarm clock
- Bathrobe
- Bathroom amenities
- Cable television
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Shower
- Slippers
- Telephone
- TV
- Wireless internet connection
- Preferred Club Junior Suite Pool View Double
Bedding: 1 King or 2 Doubles.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit: 2 adults, 0 children, 2 total
Guests will enjoy the warm natural palette of colors created by the surrounding tropical fauna and pool view in our newly renovated 750 sq. ft. Pool View Junior Suite. This open plan room offers two queen size bed to relax while whilst indulging in the exclusivity of the Preferred Club amenities offered. The bathrooms boast single or double sinks with a separate walk-in shower and bath; soaking tubs are offered in some rooms. These offer views from your private balcony or ground floor with a terrace.
All Preferred Club suites offer additional amenities and services.
- Air conditioning individually controlled in room
- Alarm clock
- Bathrobe
- Bathroom amenities
- Cable television
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Safe large enough to accommodate a laptop
- Shower
- Slippers
- Telephone
- TV
- Wireless internet connection
- Preferred Club Junior Suite Ocean Front King
View: Ocean Front
Bedding: 1 King Bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit: 2 adults, 0 children, 2 total
Each guest enjoys their very own private paradise nestled right on the beach with our newly renovated 750 sq. ft. Ocean Front Junior Suites. Each one offers an impressive view which evokes both elements of discovery and romance. The interior décor is aglow with a luxurious King-size bed and essential Preferred Club amenities. Our elegant bathrooms are furnished with single or double sinks, a freestanding bath and larger open shower. From the privacy of your terrace you relax and unwind to the sounds of the waves whilst soaking up the warmth of the tropical sun.
All Preferred Club suites offer additional amenities and services.
- Air conditioning individually controlled in room
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Satellite television
- Shower
- Slippers
- Telephone
- Turn down service
- TV
- Wireless internet connection
- Preferred Club Superior Junior SuiteView: Ocean view
Bedding: King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 total
Size: 667 ft2 / 62 m2
All Preferred Club suites offer additional amenities and services.- Air conditioning
- Air conditioning individually controlled in room
- Alarm clock
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Cable television
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Shower
- Slippers
- Telephone
- TV
- Wireless internet connection
- Preferred Club Junior Suite Beach Front Swim Out KingBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults
Each guest will enjoy their very own private paradise nestled right on the beach with our 750 sq. ft. Beach Front Junior Suites. Each one offers an impressive view which evokes both elements of discovery and romance. The interior décor is a glow with a luxurious king-size bed and Preferred Club amenities. The bathrooms boast single sink with a separate walk-in shower and bathtub. Swim up to your private terrace from our signature Lazy River and relax on the lounge bed. The privacy of your terrace allows you to relax and unwind to the sounds of the waves whilst soaking up the warmth of the tropical sun.
All Preferred Club suites offer additional amenities and services.- Air conditioning
- Air conditioning individually controlled in room
- Alarm clock
- Bathrobe
- Bathroom amenities
- Cable television
- Iron
- Ironing board
- Minibar
- Safe
- Shower
- Slippers
- Telephone
- TV
- Wireless internet connection
- Preferred Club Junior Suite Ocean View King
View: Ocean
Bedding: 1 King.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit: 2 adults, 0 children, 2 total
These stunning 750 sq. ft. spaces are very thoughtfully laid out. These rooms have one king size or two double beds with an integrated sitting area. The suites are located on the second floor with private balcony or ground floor terrace. Bathrooms have single or double sinks with a separate walk-in shower and bath. Soaking tub offered in some rooms.
All Preferred Club suites offer additional amenities and services.
- Air conditioning individually controlled in room
- Alarm clock
- All news channel
- Balcony/Lanai/Terrace
- Bathrobe
- Bathroom amenities
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Satellite television
- Shower
- Slippers
- Telephone
- Wireless internet connection
- Prefferred Club Junior Suite Beach FrontBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit: 2 adults, 0 children, 2 total
All Preferred Club suites offer additional amenities and services.- Air conditioning individually controlled in room
- Alarm clock
- Bathrobe
- Bathroom amenities
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Shower
- Slippers
- Telephone
- TV
- Wireless internet connection
- Preferred Club Junior Suite Ocean View Plunge Pool KingBedding: 1 King or 2 Doubles.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit: 2 adults, 0 children, 2 total
All Preferred Club suites offer additional amenities and services.- Air conditioning individually controlled in room
- Alarm clock
- Bathrobe
- Bathroom amenities
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Shower
- Slippers
- Telephone
- TV
- Wireless internet connection
- Preferred Club Junior Suite Ocean Front Plunge Pool KingBedding: 1 King or 2 Doubles.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit: 2 adults, 0 children, 2 total
All Preferred Club suites offer additional amenities and services.- Air conditioning individually controlled in room
- Alarm clock
- Bathrobe
- Bathroom amenities
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Shower
- Slippers
- Telephone
- TV
- Wireless internet connection
- Preferred Club Junior Suite Panaromic View KingView: Ocean view
Bedding: King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults, 0 children, 2 total
All Preferred Club suites offer additional amenities and services.- Air conditioning individually controlled in room
- Alarm clock
- Bathrobe
- Bathroom amenities
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Telephone
- Wireless internet connection
- Junior Suite Ocean View Double
View: Ocean
Bedding: 1 King or 2 Double beds
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit: 2 adults, 0 children, 2 total
- Air conditioning individually controlled in room
- Alarm clock
- Bathrobe
- Bathroom amenities
- Hair Dryer
- Iron
- Ironing board
- Minibar
- Safe
- Telephone
- Wireless internet connection
- Preferred Pool View Junior SuiteBedding: 1 King or 2 Double beds
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit: 2 adults, 0 children, 2 total- Air conditioning
- Alarm clock
- Bathrobe
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Telephone
- TV
- Junior Suite King BedBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit: 2 total.- Air conditioning
- Alarm clock
- Bathrobe
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Telephone
- TV
- Pool View Junior Suite KingBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy Limit: 2 total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- TV
- Wireless internet connection
- Pool View Junior Suite Swim Up KingBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy Limit: 2 total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- TV
- Wireless internet connection
- Preferred Ocean View Junior Suite KingBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy Limit: 2 total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Safe
- Telephone
- TV
- Wireless internet connection
- Deal of the Day
This is a non-refundable category.
Bedding: King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 total- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Telephone
- Wireless internet connection
- Preferred Club Superior Junior Suite Ocean View KingBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy Limit: 2 total.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Telephone
- Wireless internet connection
- Preferred Club Junior Suite Beach Front KingBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit: 2 adults, 0 children, 2 total
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Telephone
- Wireless internet connection
- Preferred Club Rooftop Ocean view plunge poolBedding: 1 King or 2 Doubles.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy Limit: 2 adults, 0 children, 2 total- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Telephone
- Wireless internet connection
- Preferred Club Junior Suite Swim-Up Beach FrontBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults.- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Hair Dryer
- Safe
- Telephone
- Wireless internet connection
- Junior Suite Ocean View Terrace KingBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults.- Air conditioning
- Bathroom amenities
- Coffee/Tea Maker
- Telephone
- TV
- Wireless internet connection
- Junior SuiteBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults.- Air conditioning
- Bathroom amenities
- Coffee/Tea Maker
- Safe
- Telephone
- TV
- Wireless internet connection
- Junior Suite Ocean View TerraceBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults.- Air conditioning
- Bathroom amenities
- Coffee/Tea Maker
- Safe
- Telephone
- TV
- Wireless internet connection
- Preferred Club Junior Suite Ocean ViewBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults.- Air conditioning
- Bathroom amenities
- Coffee/Tea Maker
- Safe
- Telephone
- TV
- Wireless internet connection
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Currency exchange
- Elevators
- Exercise gym
- Free parking
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Currency exchange
- Elevators
- Exercise gym
- Free parking
- Housekeeping - daily
- Jacuzzi
- Laundry/Valet service*
- Pool
- Restaurant*
- Spa*
- Tennis court*
- Tour/sightseeing desk
- Valet parking*
- Water sports
- Business Services*
- Please contact the hotel for additional information.
* Fees may apply
- BeachBeach fairy games (horseshoes, bocce ball, cornhole)- Beach pickleball
- Fitness center on-site
- Kayaking *
- Non-Motorized Water Sports *
- Pool3 shimmering main pools.
- Tennis court *
* Fees may apply
Secrets® Aura Cozumel offers Apple Vacationers Exclusive Perks! Enjoy perks like FREE extras, upgrades, and discounts you’ll only receive by booking with Apple Vacations. Please note, not all reservations qualify, so please read all conditions to see if you are eligible.
Secrets Aura Cozumel combines all of the amenities of Unlimited-Luxury® with an unparalleled island vacation experience for adults only.
The magnificent Secrets Spa treats you with dozens of pampering choices. Experience pure indulgence through a combination of the latest hydrotherapy and indigenous treatments.
Indulge in an expansive array of international cuisine. Choose from four a la carte gourmet restaurants and a buffet venue reservations are never required. Most restaurants offer oceanfront dining. Or sneak away for a romantic meal in your suite or on the beach.
Your Unlimited-Luxury privileges include all meals as well as premium beverages. Guests also have the option to
Sip, Savor & See. Enjoy complimentary dinner and drinks and live evening entertainment at nearby participating resorts from 6pm to 1am (transportation costs are not included).
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property participates in a recycling program and uses recyclable containers to package all resort amenities. All staff is trained on energy-saving procedures and
conservation, as well as separating organic and inorganic waste. The resort also consistently tracks water consumption, energy use, and solid waste generation.
Property Information
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7988 reviews
-
Jun 02, 202610/10
Secrets Cozumel never disappoints me. Love everything about this resort. Still the best value for the money compared to other resorts.
-
Jun 01, 2026Do Not Go to Secrets Aura Cozumel
Secrets Aura in Cozumel should be closed down until it has received a complete makeover. Our group has chosen Secrets Resorts for our annual trip for many years now. We have enjoyed the level of service and high-quality standards set by Secrets Resorts. Unfortunately, Secrets Aura in Cozumel is not even close. The entire resort is in a state of disrepair. The pools are falling apart (tile missing, grout filled with Alge, Alge floating in the water, coping cracked /falling off, lights not attached and hanging in the water). Our room was disgusting (extremely outdated, moldy shower, inadequate A/C, lots of wall/ceiling patches, dirty floor/grout). Staff did not respond well to our dissatisfaction. After day two, staff completely ignored all of us and any of our concerns. One couple in our group had to move rooms three times (leaky A/C unit onto the bed, non-working A/C in the next). The Secrets Website clearly states this is a 5-Star Resort. It is not!!!! Very disappointed.
-
May 29, 2026Great older resort if the price is low
It needs a lot of work, but the price was low for a Secret. We stayed in a renovated suite with a separate bedroom, which was perfect. Room 232. The only issue with the room was that the shower floor needed a good scrub. We also found a sex toy in the room's drawer. I guess the cleaners were afraid to remove it 😂. The restaurants are good, but I was expecting higher quality food for a Secret resort, since it is very old. The best restaurant is Gohan, which serves Japanese cuisine. It's very small, so make sure you book early. The BORDEAUX restaurant was also good, but the main course was a bit disappointing. The pizza place at the Dreams hotel was great, as was Olio, and both are located there. The pools are all missing water and need to be fixed, as there is no drainage for the debris that floats on the water. The Preferred Club pool was the best. It rained, so the pool filled up, but it was also missing water at some point. The staff were great all over the resort, including at the Dreams hotel. Bring USD, as they don't have many small peso bills – the USD is the best option. I wouldn't recommend bringing Canadian money. Overall, it was a great trip. We already knew that the resort was old.
-
May 29, 2026Our Experience at Aura Secrets Cozumel
Subject: Formal Complaint & Compensation Request – Room 621 (Stay: May 11–16) Dear Secrets Aura Cozumel Management Team, I am writing to formally log a complaint regarding our recent stay at your resort from May 11th to May 16th in Suite 621. While we chose Secrets for a relaxing, premium vacation, our experience was severely impacted by repeated maintenance failures and a major lack of dining options. 1. Repeated Room Lock Malfunctions (May 11th & 12th) During our stay, we were completely locked out of our room due to a broken door lock. On the first instance, I made multiple trips between our second-floor room (Suite 621) and the front desk. The staff reimaged my card, which failed. I then walked back to get my wife's card, had it reimaged, and that failed as well. We were forced to alter our morning plans, and my wife had to go to breakfast alone while waiting over an hour for the lock to finally be fixed. Incredibly, the exact same malfunction happened again the very next day. Once again, we were locked out, I had to report it to the front desk, and our morning routine was disrupted for a second time. 2. Severe Lack of Dining Options (Wednesday) A primary reason we booked an all-inclusive stay at a Secrets resort was the promise of diverse, high-quality dining. However, on Wednesday, three of your main restaurants—the French restaurant, Ocean, and the Hibachi restaurant—were all closed simultaneously. This left us with only one single choice for dinner, which is entirely unacceptable for a luxury property and a direct violation of the experience we paid for. These recurring infrastructure issues and the lack of basic amenities severely diminished the value of our vacation. Given these significant service failures, I am requesting a meaningful gesture of compensation, either in the form of a partial refund for the nights impacted or an equivalent credit in World of Hyatt points. I look forward to your prompt response and a swift resolution to this matter.
-
May 26, 2026Nice location, good time, could be better
Nice location, staff is attentive, nice coastline, resort needs updating which we were told is happening next year, communication from management needs to be better, restaurants are adequate, overall we had a good time but there is a lot of room for improvement.
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $75.99 pesos, ($4.00 usd approximately) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. The fee will be $75 USD for 2026 payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.
{{title}}
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.