Riu Palace Tenerife

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3395 reviews

• 

  Thoroughly Recommend

  The staff were excellent. Had been concerned about buffet as don’t generally rate them but the food was excellent and they catered really well for the guests with 3.5 hour span of time for breakfast and dinner. Room spacious and cleaning excellent. Lots of availability of seats around pool and a separate adult section. Very well situated between Costa Adeje and Caleta. We had a lovely time (mother and daughter) and would thoroughly recommend.

  Apr 17, 2026
• 

  Clean an nicely kept but …..

  Wifi useless kept cutting out Very noisy in the mornings with cleaners dragging trolley about. No shower cap or cotton buds.

  Apr 15, 2026
• 

  Lovely hotel, recommended. Very good service and attention to detail.

  Would return here as we liked this hotel which is in a quieter part of Costa Adeje. Food in buffet very good, plenty of choices, hot plates and hot food. Waiter service prompt and friendly. Entertainment in evening was ok with piano or guitar in lobby and musical acts in the entertainment room. Boy band was particularly good. All staff were friendly and helpful and we ordered a blanket and extra pillows which were delivered very promptly. Room cleaned well every day, towels changed morning and night. This hotel suits us, we’ve paid a lot more elsewhere and been unhappy. This hotel we highly recommend and will go back next year. Join the Rui club, we have and will book directly in future. Our room was quiet and we slept very well.

  Mar 20, 2026
• 

  Could be better

  Shame they don’t supply complimentary water in the rooms, plus slippers would have been appreciated as nights were pretty cool and walk across cold floor was not that pleasant! We needed blankets on the beds and air con off. The biggest problem was lack of seating in the bar area especially on chilly evenings when it was too cold to use the outside seating areas, just not enough space for customers to sit and enjoy a pre show drink. Our room was kept clean as were all public areas. Plenty of sun loungers. Staff very friendly, buffet food very good…went to both à la carte restaurants but not that impressed….Apart from the fabulous steak serviced in The Krystal. But in the Krystal l had to ask for table napkins, salt and pepper and had a dirty wine glass! Hardly what to expect from their ‘special’ restaurant!

  Mar 08, 2026
• 

  Excellent would recommend

  Gardens and pool area excellent, large area overlooking sea, plenty loungers although many reserved early!! Not managed at all. Some overlook adult only infinity pool overlooking the sea, some more beds on a sandy but again overlooking the sea and loads pool area - heated. Few fab Restaurants within 10 mins walk although not many. Loads of restaurants 20 mins walk away. Food at hotel is good although the buffet area is busy. 2 restaurants can book during stay a-la-carte which were good. Not much veggie option though. Very strange lack of sockets in the room. 19 euros per hour if ask to keep room on check out day? Otherwise courtesy room available - only appeared to be one for the whole hotel though which was booked ! No sockets in there and none in the optional gym changing area, tip. Local supermarket 5 mins walk for bottled water as the mini bar charges for water and it’s extortionate, this should be complimentary as at other 5 star hotels. Also loads of books available to borrow in the room where suitcases are stored on departure, maybe a selection could be available somewhere as didn’t know until we left and would have borrowed some. Definitely recommend a sea view room we had 5th floor which was amazing!

  Mar 06, 2026