Riu Lupita - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5162 reviews

• 

  We would definitely go back to the Riu Lupita!

  Just got back from Lupita yesterday, we would definitely recommend it. The food, the service, the drinks & the resort were all excellent! We travel alot & it's the 1st time not being directly on the beach but the bus getting there is great! It's like a little adventure going to the beach. We didn't go everyday because we had fun at the pool with the activities. The coati can be aggressive & steal your food. I don't recommend eating outside by the pool & please don't feed the wild animals it's not fair to them, it makes them think they can take your food. The steak house has to be booked at 9am on the Riu app, don't give up if you don't get in the 1st try. We got in on the 3rd day & it was well worth it! Our room was lovely, clean & well stocked with liquor, beer, water & pop daily.

  Apr 17, 2026
• 

  Over priced

  Upon check in I was charged a 200 peso eco fee!Room was clean and well stocked daily. Going to the beach ⛱️ was inconvenient because you have to take a bus 🚌 a 20 minute drive.The bar staff and entertainment team were great. The biggest problem is those raccoon type animals all over the place I seen 1 grab a hamburger 🍔 out of a little boy's hands, They are all over the place and many people felt uncomfortable including me That would be the reason I will not go back for the money I paid

  Apr 13, 2026
• 

  Good stay at RIU LUPITA

  Stayed at Riu Lupita 11th to 26th March 2026. Whe we arrived the checking in was good and as we we made our way to the room that had been allocated we were very disappointed as this room had two single beds and also double bunk beds. This room was dark and closterphobic with a non existent view just a wire perimeter fence.. I complained and was told that I would be reassigned to room 2830 the next morning. This room was much better it overlooked what is called the quiet swimming pool as there in fact three pools in the complex. The room contains a iron and board room safe double bed with balcony aircon coffee machine NO KETTLE minibar stocked daily with bottles of water Pepsi seven up and there are four spirit optics in the room containing gin vodka tequila and rum. The room had a good bathroom with a large walk in shower with hairdryer toiletries and clean towels replenished every day and the room was also cleaned each day. We stayed here on a all inclusive basis there is the main dining room serving a very good choice of all kinds of food there is a separate Italian restaurant a Mexican restaurant and also a off site steakhouse guests can eat at any of theese eateries although you must book to go to the steakhouse on the day you want to go. Good selection of drinks at the main bar with entertainment during the dayround the main pool and a variant of night time shows in the main bar area. Much more relaxing though round the quiet pool plenty of sunbeds here. The staff here are brilliant always smiling and happy to oblige the place is extremely clean although in my opinion the rooms are a little tired and I would say it it not 5 star as advertised when you see other Riu hotels in the area. The surrounding areas very nice lovely golf courses nearby couple of shops supermarket and pharmacy we felt safe walking around. Lupita has a separate beach about 15 minutes away a bus from the hotel will take you there's one every 15 minutes this beach has its own restaurant swimming pool loads of sunbeds. We had a pleasant stay here thanks to all the staff who made us feel very welcome.

  Mar 30, 2026
• 

  Not what we expected scamcoon

  On our first night after a booked trip with sunwing we had a 2hr shuttle, when we arrived late our room smelled of mold and it had a Crack in the door that let all the mosquitoes in and the beds were terribble in the family section. We wanted to leave and sunwing wanted to charge $6000 to switch to sister resort which was the cost of the entire trip with flights! The hotel did however upgrade for free to a villa which was much more comfortable. The food was good but not consistent, we ate at all the resteraunts and the Mexican was inedible we left our plates. Steak reservation difficult we did get in on last day. We liked that it was quiet and as other reviews mentioned mostly an older crowd but entertainment was decent. There is lots of wildlife it didn't bother us we enjoyed this. We booked for the kids club which was a huge disappointment a falling apart bird bath of a pool rusty old fence this area has really been neglected. We liked the beach club and were lucky to have some great beach days but wish they had better amenities such as indoor shower facilities. The shuttle ride was decent but does get full sometimes leaving only standing room it was nice to get dropped off and check out 5th Avenue. We made the most of this trip but I would not recommend or return to this place.. My daughter was sick and there is a hospital nearby private but after our insurance went through in about an hour they were quick to treat.

  Mar 27, 2026
• 

  Had a great time at the Riu Lupita

  We stayed at the Riu Lupita in March 2026. The resort is small, but we really enjoyed it. The room we had overlooked the quiet pool. The balcony was nice and the maid came everyday and did a great job cleaning up. The fridge was filled with water, soft drinks and beer. We never felt short on water, which was great. The main activity pool was fairly large and a nice temperature. There is no swim up bar, but the main bar is very close. There are lots of activities at the pool. I played bingo a couple of times, and my husband participated in a cup stacking competition. It also had lots of room to just relax and chat with people. You had to catch a shuttle to the beach. It ran every 30 minutes and was always on time. The driver was fun and always gave you a fist bump when you got on. The shuttle would drop you at a stop near 5th avenue in Playa Del Carmen if you wanted to go into town, or take you to the beach. The beach was 15 minutes away. The beach had a restaurant, bar and a small pool. We spent most of our days there as we loved bobbing in the waves. The food was basic but good. I mostly ate tortilla chips, guacamole and salsa or a hamburger. The bar service at the resort was great. The bartenders always served people in order of when they arrived, and they made great drinks. I loved the iced coffee with Baileys. At the main bar at the resort, you could also get lattes and Americanos whenever you wanted. We ate at the Mexican restaurant, the Italian restaurant and the buffet. We liked the Italian better than the Mexican, but both were good. The buffet had a great variety. The resort had daily shows at 9:30pm. The Mexican show was the best one. The others were okay, but I have seen better shows at other resorts. The late night snack bar was actually a fridge of snacks and a microwave to heat them up. It seemed a little odd at first, but actually worked well. The ham and cheese burrito was my favourite. There was a disco open most nights at 11pm. It was back behind the quiet pool and never very busy. We had the most fun on Saturday night as there were more people there then. We felt they should have advertised the disco more as many people seemed unaware of its existence. Overall, the resort was a lot of fun and we would return to it. The staff were friendly and helpful, and I really appreciated how clean they kept everything.

  Mar 20, 2026