Riu Costa Del Sol

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8327 reviews

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  April Getaway

  I wanted to share some quick feedback about our recent stay. The hotel was spotless throughout, and the staff couldn’t have been more attentive—they truly made sure all our needs were met. The food was delicious, with plenty of variety each day. We especially enjoyed the three pools, which had lots of sunbeds available, making it easy to relax. If I had to mention one small thing, it would be that the pools were freezing. It's not a great experience sunbathing and not able to cool off in a pool because it's too cold. Perhaps a small investment in solar panels to gently warm the water would be appreciated by many guests. Overall, we had a fantastic experience and look forward to returning.

  Apr 18, 2026
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  Food

  Had a lovely time the entertainment team were fabulous the room was nice and clean we have been here four times but this time the food was a bit off very cold and some food was not cooked very pink chicken someone in front of me in the queue dropped the tongs that you pick the food up with on to the floor the lady behind the counter picked them up and wiped them with her dirty apron and put them back not good think they need to look at the food stations and have space tongs for accidents that happen every thing else was lovely

  Apr 14, 2026
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  Total lack of service from customer department

  The stay (Hotel Riu Costa del Sol) is ok. But the service (?) of their customer department is very, very, bad. They give the impression that the customer (=me) is not telling the truth. So a simple, polite, question for a refund of 20 euro (=1,15% of the payment for our stay) is refused. No service

  Apr 12, 2026
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  Was ok,but....

  Just come back.... Hotel was busy, but all staff were soooo good, absolutely incredible job from all of them. Food.... Main restaurant looks like snack bar all times. No choices...very poor. And NO coffee machine for breakfast. Room..... As we got a family room, it was like a box, small. Sofa for my teenager was old and make a noise every single movement. Bath towels....if you can take yours do it. Swimming pools.....lots of sunbeds, few bars besides, activities. Location.... airport 7 minutes, beach 1 minute, local shops 1 minute, shopping centre 5 minutes drive. I can't say, it was terrible, but I'm not sure if we come back.

  Apr 11, 2026
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  Excellent

  Second visit but brought family this time for birthday celebrations. Friendly helpful check in staff as always. Rooms spacious and spotless as was rest of hotel, shout out to the cleaning staff always on the go keeping place spotless. Food was great with choices of restaurants to eat in and enough variation to keep everyone happy. So many pools to choose from, but at this time of year very cold. Plenty of beds around the pools and didn't have to get up at stupid o'clock to put towel down. Granddaughter went down ill and reception staff went out of their way to assist, fetching iced towels to bring fever down, recommended hospitals and even noticed daughter hadn't eaten so brought food to room for her. I parked our hire car and did not notice parking light left on, staff tracked me down to let me know so helpful. On my birthday got back to room to find bottle of fizz and 2 champagne flutes and a card. Nice touch, thank you. Excellent location just off the beach, quiet but close enough to amenities. Car parking on site and I noticed electric charging points. To the hotel staff, thank you again for another wonderful stay and we will definitely return.

  Apr 11, 2026