Platinum Yucatan Princess All Suites & Spa Resort - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8696 reviews

• 

  Loved it!

  This is such a lovely, clean, safe resort. The staff are really kind and work hard! The daily buffet is one of the best I’ve had (and I hate buffets) with so many options for vegetarians or other dietary restrictions. The beach is quite rocky so didn’t spend much time there but you have access to other beaches nearby. Special shoutout to poolside server Sarai - she made my birthday extra special and made some mean drinks.

  Apr 21, 2026
• 

  Our vacation

  My wife and I just returned from a week long stay at the Platinum Yucutan Princess. Here are our thoughts... Check in/out Check in and out were both a breeze. We were assisted immediately and the process was very simple. The bellhops helped us with our luggage and showed us to our room. Every day when we walked past them to go to breakfast they greeted us by name. They do a fantastic job. They also helped us arrange a cab to Puerto Morelos and found a driver that would sit and wait for us while we explored the town. Remember, cab fares are set by the taxi union and not the hotel. Cab fares are pretty expensive. Room Our room was very clean and comfortable. Way more space than what we needed. Loved that the toilet is separate from the rest of the bathroom area. The double sinks were a plus when getting ready. The shower was very spacious with double rain shower heads and a hand held attached to one of them. We've been to many different resorts across Mexico and the Dominican Republic and this might have been the first shower we had that didn't flood the rest of the bathroom when in use. Also, no problems with hot water, there was plenty. We had a king size bed which was firm but comfortable. We did the swim out suite and loved being able to go right out of our room and be in the water. The patio furniture is a little uncomfortable however. Nicer chairs and loungers would be a plus. We were in building 2, facing the party pool. There was a hedge row between our pool and the main pool that blocked the view but wasn't necessarily a bad thing. It was loud there so be aware of that if you are in building 2 facing east, building 4 facing west or building 3. You will be close to all of the daily activities. Room was cleaned daily, mini fridge was always stocked. If we needed new pool towels we just left the old ones with the bath towels and they were replaced. Pool/Beach Plenty of pool options for you. The quiet pool is located near the beach. The party pool is located near the front of the resort. We saw many employees cleaning and adding chlorine to the pools on a daily basis. The party pool can get a little slimy from all of the sunscreen and, I'm sure, bodily fluids from the guests that never get out of the pool. You do have to get up very early to save a chair if you want one pool side. They fill up fast and there aren't a lot of chairs. However, there are loungers all around the resort where you can go lay out, they just aren't right by the pool. We had great sun from our room from early in the morning until around 3 pm. At 3 pm my wife would go find one of the open loungers away from the pool and get a couple more hours of sun. As for the beach, there really isn't one. It's very small. Plus, this is a bad year for seaweed. Talked to many locals and they said it came early this year and has been more than they have seen in many years. If you are looking for a great beach, this isn't it. Just know that going in. Entertainment Plenty around the party pool throughout the day. If it's not your thing you don't have to participate. Just remember, some people do and the entertainment team are just doing their jobs. Saw some people who thought they needed to be part of the entertainment. In the evening there was always live music in the bar plaza area from around 8p-10p. Then there was an evening show either in the theater or the plaza at 10p. Bar Salsa was also open late. Casino night was a blast. Very much enjoyed playing some Texas Hold Em. Entertainment staff worked hard and did a great job. Shout out to brother and sister Ramses and Luna! Food We did the buffet for breakfast and never had any issues. Food and service were great. For lunch we did the poolside grill. Burritos, tacos, burgers and dogs and had not issues. The burritos were excellent. We did not try the snack shack on the beach. Dinner was simple, the steak house and Italian restaurants were open every night. Food was good in both. Disappointed you had to pay extra to sit in the "bird cages" at the steakhouse. The Japanese restaurant and Aroma alternated nights of being open. We did not try either of those. Dinner at the buffet was decent. Service We didn't have any issues with any of the employees we encountered. Some were better than others but they are all working hard. If they stop to chat with you then someone else is getting upset because they aren't being served. The bellhop team is the best. Entertainment is great as were the housekeepers and maintenance staff. The wait staff was good, some were better than others. Exchange privileges We did not go next door to the sister resort. However, everyone we spoke to that did said it was nice and that they had enjoyed the beach and food they tried there. It's nice to have that as an option, we just didn't do it. Overall There is some construction going on at both resorts however it didn't affect us or bother us. We enjoyed the property, services and staff and we did not have any issues. We met some great people staying at the resort and saw some other people that probably should have had babysitters. Can't blame the resort for other people's poor behavior. We enjoyed the drinks at the various bars we went to and had no problem with any of the food choices. This was not the best resort we've ever stayed at and it certainly wasn't the worst either. We wouldn't hesitate to return here in the future, we had a great time.

  Apr 21, 2026
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  Definitely Not A 5 Star + Message To The LGBTQ Community

  This is not a five-star hotel. It just isn’t—and it’s important to set expectations accordingly. Let’s start with the positives. The property itself is large and generally clean. The rooms are spacious, well-kept, and the showers are excellent. There’s definitely comfort in the accommodations, and on the surface, the resort looks the part. Unfortunately, that’s where things start to fall apart. Service is inconsistent at best and poor at worst. Staff often struggle to communicate clearly, and basic hospitality feels hit-or-miss. One day, we sat in a restaurant for 20 minutes before anyone even acknowledged us—no water, no greeting, nothing. That wasn’t a one-off experience either. There’s a general sense that staff are either unwilling or unequipped to resolve issues. We also had an issue with our room at check-in that was never resolved during our stay, despite raising it—another example of the lack of follow-through. The beach is a major disappointment. It’s rocky and consistently covered in sargasso seaweed. On some days, it just sits there for hours in the heat, unaddressed, making the area unpleasant and unusable. The resort’s dress code policies are also frustrating and feel outdated. Men are required to wear long pants, proper shoes, and shirts for dinner, while women are allowed far more flexibility—including flip-flops and very casual attire. The inconsistency is noticeable and, frankly, feels unfair. More concerning, there were multiple instances of hearing disparaging comments about LGBTQ guests from other patrons. When this was raised with staff, there didn’t seem to be any clear process or willingness to address it. That lack of response speaks volumes. Food quality is mediocre, and to make matters worse, several restaurants are frequently closed, limiting options. Despite being billed as “all-inclusive,” there are multiple add-ons and extra charges—including access to seating at one of the restaurants—which undermines the value proposition. On top of that, there is ongoing construction around the property, which adds to the inconvenience. At one point, a public restroom was closed due to construction, forcing a trip back to the room. Bottom line: while the resort looks appealing at first glance, the experience doesn’t live up to the promise. There are better places to spend your money.

  Apr 19, 2026
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  Mixed review

  Amazing service. Sunset princess Alexis, lupita and crew were amazing. Extra charges like the seafood at rodeo grill not worth it. Tuna could be mistaken for overcooked beef. Dead shellfish also on plate.

  Apr 18, 2026
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  If you’re looking for a fun adult resort worth money…… this resort, isn’t it!

  I found this resort highly disappointing! I had read the reviews, which were all fairly positive so I was a little surprised from the moment I walked in the resort. We got in fairly early in the morning so our rooms were not ready so they directed us to three small bathrooms outside the spa to change into our bathing suits and these bathroom bathrooms were disgusting. Smelt like urine, mosquitoes were so bad we couldn’t undressed in them in the mold on the ceiling and walls. The food was less then desirable, the main swim pool was absolutely disgusting! Band-Aids, floating in the water, trails of body oil, and sunscreen throughout the pool. The pool bar at the bottom, swim up smelt like strong urine. The staff couldn’t make even the basic drink properly and they definitely didn’t look like they enjoyed their job even with a tip. When speaking with other tourists, none of them would leave their swim ups either to go to the big pool because of how disgusting the water was and the maintenance of it. Now let’s talk about the entertainment! The entertainment was so immature and juvenile people weren’t even paying attention If you’re going to entertain adults, then have adult content games. These were absolutely childish games and unless you were extremely drunk, nobody played. So don’t have any great expectations of their poolside games. Music was terrible, the whole pool side swim bar was just very un appealing. The only decent meal we had when we were there was at the steakhouse and the last day we took the shuttle to its Sister resort buffet Wish I would’ve found that rate from the beginning because our buffet was terrible. We were a family of nine and they were less than accommodating to our group size. Needless to say the majority of our vacation was spent hanging out in our swim up area. The last night, our air conditioner didn’t work, but we were leaving at 3 AM in the morning so we just basically stayed awake. Then, when we went to freshen up in the morning before catching our shuttle, there was no water to our rooms. By the time the water was turned back on we were already leaving our rooms to our pick up shuttles. I definitely would never recommend this resort to anyone! And a person can’t say you get what you paid for because it wasn’t a cheap resort by any means.

  Apr 18, 2026