Hotel Promotions
Privilege Amenities
The privilege categories include the following amenities:

• Welcome Privilege gift and Daisy kit for Kids
• Welcome bottle of wine or Chef's selection
• Privilege Lounge
• Concierge & Service
• Dining Privileges; preferential table in all a la carte restaurants, 24-hour a la carte room service
• Privilege Private Pool & Beach with exclusive sun loungers, Balinese beds and private waiter service

Important Information:  More details and redemption information will be provided by the hotel at check-in.
Applicable Dates:
Booking Dates: 10 Dec 2024 to 23 Dec 2026
Travel Dates: 10 Dec 2024 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Privilege Inclusion.
The Privilege categories include Privilege Crossover Program
Privilege guests can receive an exclusive evening outing to visit, dine, and experience another Ocean Hotels property (only valid within destination) for an evening of entertainment and discovery. 

The service works as follows: 

• Guests will communicate the Privilege Concierge 24 hours prior to outing to discovery  property. 
• Visit time frame is from 6pm to 1am, includes dinning, drinks, and entertainment. 
• Transportation must be covered by the guest.

Important Information: Groups and other restrictions may apply
Applicable Dates:
Booking Dates: 13 Oct 2022 to 23 Dec 2026
Travel Dates: 13 Oct 2022 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
The all-inclusive program includes the following amenities:

• Breakfast, lunch, dinner, domestic drinks, cocktails and snacks
• Mini Bar (restock daily with water, soft drinks and beer)
• Free WIFI in all areas of hotel 
• Non-motorized water sports
• Day and evening entertainment programs
• Daisy Mini Club; day and night activities for children between 4 and 12 years old
• Teen Club; open daily from 14h to 22h for teenagers up to 17 years old

Important Information:  Redemption information will be provided by the hotel at check-in. 
Applicable Dates:
Booking Dates: 29 Jun 2022 to 23 Dec 2026
Travel Dates: 24 Dec 2022 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Exclusive El Beso - Adult Section
The El Beso Adults Only section, is an exlusive area for El Beso guests.  This section has the following:

• Swimming pool
• Restaurant
• Snackbar
• Large beach area
• Entertainment, such as mixology, live music and many others

Important Information:  More details will be provided by the hotel at check-in.   
Applicable Dates:
Booking Dates: 01 Jul 2023 to 23 Dec 2026
Travel Dates: 24 Dec 2023 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

OnSite Dining
  • BISTRO PRIVILEGE

    International

  • Bluemoon Restaurant
    Romantic, à la carte restaurant serving signature cuisine. For guests aged 18 and over. The breakfast service at the Bluemoon Restaurant is exclusively for guests of El Beso and the à la carte dinner service is available for all the resort’s adult guests. 


    Adults only
  • CASA DEL MAR*
    International Buffet
  • HACIENDA LOS GIRASOLES
    Mexican restaurant 


  • Pez Vela Restaurant
    At Pez Vela, guests can enjoy a la carte dining beach-side, basking in the warm, tropical atmosphere and unique Caribbean
    flavors cooked up by our chef.

  • RITRATTO D’ITALIA
     Italian restaurant
  • Route 66 Restaurant
    An American-style a la carte restaurant with a 1950s and 60s atmosphere and an amazing food truck. Specializing in hamburgers, barbecue and more.


  • SENSAI
    An oriental restaurant with Teppanyaki grills.


  • TERRAZA DE ITALIA
     Italian restaurant
  • Various Bars & Snack Bars
    Ocean Riviera Paradise also has 3 Snack Bars located in the pool area, 5 Swim-Up Pool Bars, 1 Beach Bar, 1 Piano Bar with live music, 1 Lobby Bar, 1 Sports Bar and 1 Daisy Snack Bar with drinks and snacks that kids will love.


  • Villa Marina Restaurant
    This buffet-style restaurant serves international cuisine and offers show cooking that spotlights different culinary
    corners of the world. Theme nights will also entertain and delight guests. Located in the pool area, Villa Marina is open everyday
    for breakfast, lunch and dinner.

Room Type
  • Junior Suite
    Bedding: 1 king bed or twin bed, 1 sofa bed.
    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy: 4 Adults and 2 Children, Total 4.
    • Air conditioning
    • Hair Dryer
    • Wireless Internet Access
    • Wireless internet connection
  • Junior Suite Pool View
    Bedding: 1 king bed or twin bed, 1 sofa bed.
    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy: 4 Adults and 2 Children, Total 4.
    • Air conditioning
    • Hair Dryer
    • Wireless Internet Access
    • Wireless internet connection
  • Jr Suite Connecting Room
    Bedding: 1 king bed or twin bed, 1 sofa bed.
    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy: 6 Adults and 4 Children, Total 8.
    • Air conditioning
    • Hair Dryer
    • Wireless Internet Access
    • Wireless internet connection
  • Jr Suite El Beso Pool View - Adult Section

    Bedding: 1 king bed and 1 sofa bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 children, 3 total.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Bathtub
    • Ceiling fan
    • Coffee/Tea Maker
    • Complimentary high speed internet in room
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Shower
    • Weight scale
  • Jr Suite El Beso Swim Up - Adult Section

    Bedding: 1 king bed and 1 sofa bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 children, 3 total.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Bathtub
    • Ceiling fan
    • Coffee/Tea Maker
    • Complimentary high speed internet in room
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Shower
    • Weight scale
  • Jr Suite El Beso Rooftop - Adult Section

    Bedding: 1 king bed and 1 queen-size sofa bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 children, 3 total.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Bathtub
    • Ceiling fan
    • Coffee/Tea Maker
    • Complimentary high speed internet in room
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Shower
    • Weight scale
  • Jr Suite Eden Jacuzzi

    Bedding: 1 king bed or 2 queen beds. There is also a queen sofa bed in lounge area.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 2 children, 4 total.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Bathtub
    • Coffee/Tea Maker
    • Complimentary high speed internet in room
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Shower
    • Weight scale
  • Jr Suite Eden Swim Up

    Bedding: 1 king bed with a queen sofa bed in lounge area.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 children, 3 total.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathtub
    • Coffee/Tea Maker
    • Complimentary high speed internet in room
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • Iron
    • Ironing board
    • Minibar
    • Shower
    • Weight scale
  • Jr Suite Eden Rooftop Garden View

    Bedding: 1 king bed with a queen sofa bed in lounge area.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 children, 3 total.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathtub
    • Coffee/Tea Maker
    • Complimentary high speed internet in room
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • Iron
    • Ironing board
    • Minibar
    • Shower
    • Weight scale
  • Privilege Master Suite Ocean Front

    Bedding: 1 king bed with a queen sofa bed in lounge area.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 2 child, 4 total.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathtub
    • Coffee/Tea Maker
    • Complimentary high speed internet in room
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • Iron
    • Ironing board
    • Minibar
    • Shower
    • Weight scale
  • Privilege Master Suite Rooftop

    Bedding: 1 king bed with a queen sofa bed in lounge area.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 children, 3 total.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathtub
    • Coffee/Tea Maker
    • Complimentary high speed internet in room
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • Iron
    • Ironing board
    • Minibar
    • Shower
    • Weight scale
  • Jr Suite Privilege Swim Up

    Bedding: 1 king bed with a queen sofa bed in lounge area.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 children, 3 total.

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathrobe
    • Bathtub
    • Bed linen thread count
    • Coffee/Tea Maker
    • Complimentary high speed internet in room
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • iPod docking station
    • Iron
    • Ironing board
    • Minibar
    • Pillow top mattress
    • Shower
    • Slippers
    • Weight scale
  • Jr Suite Privilege Rooftop Garden View

    Bedding: 1 king bed with a queen sofa bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 children, 3 total.

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathrobe
    • Bathtub
    • Bed linen thread count
    • Coffee/Tea Maker
    • Complimentary high speed internet in room
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • iPod docking station
    • Iron
    • Ironing board
    • Minibar
    • Pillow top mattress
    • Shower
    • Slippers
    • Weight scale
  • Master Suite Privilege

    Bedding: 1 king bed with a queen sofa bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 2 child, 4 total.

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathrobe
    • Bathtub
    • Bed linen thread count
    • Cable television
    • Coffee/Tea Maker
    • Complimentary high speed internet in room
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • iPod docking station
    • Iron
    • Ironing board
    • Minibar
    • Pillow top mattress
    • Shower
    • Slippers
    • Weight scale
  • Master Suite Privilege Swim Up

    Bedding: 1 king bed with a queen sofa bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 children, 3 total.

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathrobe
    • Bathtub
    • Bed linen thread count
    • Cable television
    • Coffee/Tea Maker
    • Complimentary high speed internet in room
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • iPod docking station
    • Iron
    • Ironing board
    • Minibar
    • Pillow top mattress
    • Shower
    • Slippers
    • Weight scale
  • Jr Suite Daisy Garden View - Family Section

    Bedding: 1 queen bed or 2 full size beds and 1 queen size sofa bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy: 4 Adults and 2 Children, Total 4.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bath tub with spray jets
    • Bathroom amenities
    • Bottled water
    • Coffee/Tea Maker
    • Desk
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • Iron
    • Ironing board
    • Lighted makeup mirror
    • Minibar
    • Safe
    • Weight scale
    • Wireless internet connection
  • Jr Suite Daisy Pool View - Family Section

    Bedding: 1 queen bed or 2 full size beds and 1 queen size sofa bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy: 4 Adults and 2 Children, Total 4.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bath tub with spray jets
    • Bathroom amenities
    • Bottled water
    • Coffee/Tea Maker
    • Desk
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • Iron
    • Ironing board
    • Lighted makeup mirror
    • Minibar
    • Safe
    • Weight scale
    • Wireless internet connection
  • Jr Suite Eden Garden View

    Bedding: 1 queen bed or 2 full size beds and 1 queen size sofa bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 2 children 4 total.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bath tub with spray jets
    • Bathroom amenities
    • Coffee/Tea Maker
    • Desk
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • Iron
    • Ironing board
    • Lighted makeup mirror
    • Minibar
    • Safe
    • Weight scale
    • Wireless internet connection
  • Jr Suite Eden Ocean View

    Bedding: 1 queen bed or 2 full size beds and 1 queen size sofa bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 2 children 4 total.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bath tub with spray jets
    • Bathroom amenities
    • Coffee/Tea Maker
    • Desk
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • Iron
    • Ironing board
    • Lighted makeup mirror
    • Minibar
    • Safe
    • Weight scale
    • Wireless internet connection
  • Jr Suite Eden Pool View

    Bedding: 1 queen bed or 2 full size beds and 1 queen size sofa bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 2 children 4 total.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bath tub with spray jets
    • Bathroom amenities
    • Coffee/Tea Maker
    • Desk
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • Iron
    • Ironing board
    • Lighted makeup mirror
    • Minibar
    • Safe
    • Weight scale
    • Wireless internet connection
  • Jr Suite Eden Rooftop Ocean View

    Bedding: 1 king bed and 1 sofa bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 children, 3 total.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathrobe
    • Bathroom amenities
    • Bathtub & jacuzzi separate
    • Bottled water
    • Coffee/Tea Maker
    • Desk
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • Iron
    • Ironing board
    • Jacuzzi
    • Lighted makeup mirror
    • Mini Refrigerator
    • Minibar
    • Safe
    • Separate tub and shower
    • Slippers
    • Weight scale
    • Wireless internet connection
  • Jr Suite Privilege Garden View

    Bedding: 1 queen bed or 2 full size beds and 1 queen size sofa bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 2 children, 4 total.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bath tub with spray jets
    • Bathrobe
    • Bathroom amenities
    • Coffee/Tea Maker
    • Desk
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • iPod docking station
    • Iron
    • Ironing board
    • Lighted makeup mirror
    • Minibar
    • Pillow top mattress
    • Safe
    • Shower
    • Slippers
    • Weight scale
    • Wireless internet connection
  • Jr Suite Privilege Pool View

    Bedding: 1 queen bed or 2 full size beds and 1 queen size sofa bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 2 children, 4 total.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bath tub with spray jets
    • Bathrobe
    • Bathroom amenities
    • Coffee/Tea Maker
    • Desk
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • iPod docking station
    • Iron
    • Ironing board
    • Lighted makeup mirror
    • Minibar
    • Pillow top mattress
    • Safe
    • Shower
    • Slippers
    • Weight scale
    • Wireless internet connection
  • Jr Suite Privilege Rooftop Pool View

    Bedding: 1 king bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 children, 3 total.

    • Air conditioning
    • Alarm clock
    • Bathrobe
    • Bathroom amenities
    • Coffee/Tea Maker
    • Hair Dryer
    • Safe
    • Telephone
    • TV
  • Junior Suite Swim Up

    Bedding: 1 king bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 children, 3 total.

    • Air conditioning
    • Hair Dryer
    • Wireless Internet Access
    • Wireless internet connection
  • Junior Suite Roof Top

    Bedding: 1 king bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 children, 3 total.

    • Air conditioning
    • Hair Dryer
    • Wireless Internet Access
    • Wireless internet connection
  • El Beso Jr Suite Garden View

    Bedding: 1 king bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 children, 3 total.

    • Air conditioning
    • Hair Dryer
    • Wireless Internet Access
    • Wireless internet connection
  • El Beso Jr Suite Ocean View

    Bedding: 1 king bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 children, 3 total.

    • Air conditioning
    • Hair Dryer
    • Wireless Internet Access
    • Wireless internet connection
  • El Beso Jr Jacuzzi In Balcony

    Bedding: 1 king bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 children, 3 total.

    • Air conditioning
    • Hair Dryer
    • Wireless Internet Access
    • Wireless internet connection
  • El Beso Jr Suite Rooftop Partial Ocean View

    Bedding: 1 king bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 children, 3 total.

    • Air conditioning
    • Hair Dryer
    • Wireless Internet Access
    • Wireless internet connection
On-Site Amenities
  • All-inclusive meal plan
  • Babysitting*
  • Car rental desk*
  • Casino*
  • Complimentary wireless internet
  • Currency exchange*
  • Exercise gym
  • Free parking
  • Laundry/Valet service*
  • Medical Facilities Service*
  • All-inclusive meal plan
  • Babysitting*
  • Car rental desk*
  • Casino*
  • Complimentary wireless internet
  • Currency exchange*
  • Exercise gym
  • Free parking
  • Laundry/Valet service*
  • Medical Facilities Service*
  • Meeting rooms
  • Outdoor pool
  • Shopping mall*
  • Spa*
On-Site Wedding Services
  • Please contact the hotel for additional information.

* Fees may apply

On-Site Recreation
  • Bowling alley *
  • Children's pool
  • Children's program *

    The Daisy Club offers entertainment for children between 4-12 years of age. Activities are organized by our team of professionals with the help of our mascot, Daisy. Children activities include:

    - Children's water park (weight limit: 180 lbs.). 
    - Playground.
    - Games room and bowling alley.
    - A variety of other fun opportunities such as pirate day, aqua kids, eco-day, kid's Olympics, music quiz, kid's shows, kid's party, dancing games, and mini-disco with our mascot, Daisy.

  • Diving *
  • Gambling *

    The on-site casino offers slot machines, black jack, and Texas Hold'em. The casino hours are 6pm to 2am daily.

  • Motorized Water Sports *
  • Nightclubs *
  • Non-Motorized Water Sports *
  • Pool
  • Shopping *
  • Teen programs *

    Teen club offers a range of games and activities geared toward teenagers between 13-17 years of age. Examples of popular activities include:

    - Video game area with PlayStation & Xbox consoles.
    - Film screening room.
    - Table football,  mini pool, board games, beach volleyball, beach football, etc.

  • Theatre *

* Fees may apply

Situated aside a gorgeous beach in the heart of Riviera Maya, the Ocean Riviera Paradise is a five-star resort ideal for families, friends, and couples. Noteworthy for its size, this property offers an extensive selection of services, remarkable facilities, and premium amenities such as complimentary WiFi throughout the hotel. This 24-hour all-inclusive resort is in close proximity to the best restaurants, shops, and golf courses of the renowned Playa del Carmen.

Aside from the private stretch of pristine beach, the Ocean Riviera Paradise boasts five beautiful pools, including four swim-up bars and one pool exclusively for children. During the day, guests can take advantage of a variety of daily activities such non-motorized watersports and a sports area with a tennis court. This resort also features an on-site dive center and watersports ($). Children can enjoy the supervised entertainment provided of the Daisy Club with a water park, and teens can participate in the Teen Club with sports and videogames. Guests can also enjoy the lavish spa and fitness center.

The Ocean Riviera Paradise also offers a wide range of delectable cuisine, including many a la carte restaurants. Enjoy authentic Mexican favorites served at the Margarita restaurant, a Teppanyaki grill experience at the Sakura restaurant, and classic Italian dishes served at La Locanda. For a truly romantic dining experience, be sure to visit the Bluemoon restaurant, which offers signature cuisine exclusively to guests 18 and over. After dinner, stop by the ice cream parlor for a tasty dessert. This resort also offers a lobby bar, a sports bar, and a piano bar serving refreshing cocktails. Additionally, nightly entertainment include shows and live music provided at the theater, a nightclub, and a casino.

Each of the 974 spacious accommodations offer great amenities including a furnished balcony or terrace, a fully-equipped bathroom, a daily refreshed minibar, and room service available from 11 a.m. to 11 p.m. The rooms at the Ocean Riviera Paradise are spread across four different areas of the hotel, including the Daisy area for families with children, the Privilege section offering exclusive rooms and services, Eden area located near to the beach with swim-up rooms, and the El Beso area available to guests 18 and over.

Property Information

Year Built: 2016
Total rooms: 974
Carretera Federal Chetumal km 296, Riviera Maya, QR, 77710, Mexico

Guest Reviews from Apple Vacations Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 16872 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Bingo FUN!

    Very fun event! Enjoyed very much, and we won😊 Lizbeth was very entertaining and did well to engage everyone!

    Apr 22, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Oceans Entertainment Team Top Notch

    Took a few days for me to find out where the fun was happening, but once we met Lizbeth and the entertainment team our enjoyment of this world class resort tripled. Gotta say the “Silent Disco” (I wasn’t silent) was the most fun I’ve had in a long, long time. After that night we followed the party and it didn’t stop! Great job Lizbeth and the crew! We will be back. Food was great, buffet usually as good or better than the à la carte restaurants. Bring water shoes for the beach, the coral isn’t too far out and without flippers you won’t enjoy the walk.

    Apr 22, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Ocean riviera paradise

    Ana and Daniela were so lovely at the kids club and our kids had a fantastic time! Good good, nice pools. The only thing was the watersides were slow and the kids didn’t like them much,

    Apr 21, 2026
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Playhouse

    My kids Enjoyed jelly playhouse

    Apr 21, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great getaway!

    We stayed in a privilege room & would highly recommend! Jorge at check in was friendly and helpful! We received a room upgrade for my birthday! Room was great with a jacuzzi on the roof balcony! Lisandro was our butler & was very informative! Food & service were great. Lucia at the privilege beach area was very kind and attentive. Mike’s coffee was great & the Ice Cream Parlor has delicious, smooth ice cream! Highly recommend! Thank you for a great trip!

    Apr 21, 2026
Hotel Advisories
  • AdvisoryThe hotel does not accept Student Groups or Spring Breakers. Student Groups (Spring Breakers) are not permitted at the Hotel. A student group consists of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
  • AdvisoryThe Municipal Government will be charging all guests an Environmental Sanitation Tax of a minimum 36 Mexican Pesos per single room per night, 59 Mexican Pesos per double room per night, 82 Mexican Pesos per triple room per night and 105 Mexican Pesos per quadruple room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policies
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy:Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.  

    Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival. 

    Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment. 

    Transfer Policy: A price may be displayed when children stay free, if your vacation includes transfer to your hotel. 

    General Information: Room taxes and service fees are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. 

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