Ocean Coral Spring - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3756 reviews

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  Cleanliness and pest issues were disappointing

  I stayed at Ocean Coral Spring from 5/9/2026-5/16/2026 with my husband, baby, toddler and extended family (we were a group of 10 total). We did pay for the Privilege upgrade. I will try to break down our experience into categories. To summarize quickly, however, due to cleanliness issues, we unfortunately would not return. Check in: Took about an hour. There was a lot of waiting involved, despite the upgrade to Privilege and having “private check-in”. After a long day of travel with children this was not ideal. Furthermore, once we arrived to our room after check-in, none of our wrist bands worked. We had to trek back to the front desk to get them reprogramed again. It was a frustrating experience overall. Rooms: We stayed in room 2420 – a Privilege Junior Suite. For being a fairly new resort, rooms are quite worn. Moisture warped furniture made it difficult to open closets and doors. The couch and benches at the foot of the bed were stained. The sofa bed was visibly dirty covered in crumbs/debris and I would not recommend anyone plan on using that. The bed is quite hard and the pillows are flat and need to be replaced. We did request a mattress topper and were told one would be added, but it never was (this is a theme of our stay here). We also requested to have the AC looked at as the humidity remained at 82-84% in the room throughout the stay. This was difficult for my child with asthma. I repeatedly asked for service on this as well, and was assured it would be done, but it was not. Finally, we requested a crib upon our initial booking, and again at check in. It was not provided. We asked for the crib to be brought to the room 4x throughout our first day, with each staff member we spoke to ensuring us it would be there shortly. Finally, at 9PM on night one, our butler replied that there were actually no more cribs. This was troublesome with a baby and no safe sleep setup. It made for a less than ideal sleep, vigilantly watching my baby in the bed to ensure she was OK. The crib finally was provided the evening of night 2. Not having the crib was not OK, but what was more unacceptable for us was being consistently told all evening that one was coming and then having to scramble at bedtime to figure it out. We saw reviews about faulty safes prior to coming and did not utilize the safe so I cannot comment there. No one in our party had any issues with belongings. Pools: The pool was beautiful. Temperature was nice and refreshing. Julissa provided Privilege poolside service and was wonderful. We also had a great experience at the water park. The kids loved it and though the food was not good (hot dogs, burgers, nuggets under heat lamps) it was nice that the kids could be eating immediately. The pools/water park were certainly a highlight of our stay. Beach: I would not recommend this resort for the beach. The beach is small and very rocky. The Privilege side of the beach was much improved than the standard side of the beach, and even then you really had to be very vigilant even with kids playing in the sand due to the rocky shoreline. One positive of the beach, however, was that the waters were shallow so when my toddler did enter in a safe spot, he was able to stand/play without issue. He had a blast. Spa: The customer service at the spa was subpar, and we did not receive any information on the pools/sauna/steam room and their recommended use prior to our massage services. In the past, my experience has been staff members giving you general information on the order of these things. We tried to figure it out on our own and also had to keep track of time to ensure we were inside for our massage on time. There was no clock in the pool room, which might have helped since our devices were in lockers. Activities: We really did not partake in much night life so cannot comment on the disco or hookah bar. We enjoyed the live music after dinner and the Jamaican night. We thought the activities we experienced were really good. Food: UGH. This is the part. It pains me to write this because the food truly was tasty. We were impressed with the flavors at Thali and Sugar Cane, especially. The meal quality at Sugar Cane and Thali was comparable to something I would order and pay for and made the experience feel special. Less so with the other restaurants, but they were still good considering it is all-inclusive. Mike’s coffee was great! We would not recommend Sakura, the show was mediocre and the food was also not very good. Drinks were typical all inclusive drinks. You definitely can taste the difference when ordering drinks at the Privilege bars instead. Unfortunately, while dining at Sugar Cane and Sakura we encountered cockroaches ☹. At Sugar Cane, roaches scattered along the restroom floor as I entered. At Sakura on our last night, however, a cockroach crawled across the table and onto my sushi plate. No one in my party was able to comfortably eat after that. The servers/chef brushed it off and squished it and carried on with the show. A comment was made by one staff member “They came out too early today!”. I saw more cockroaches in hallways as well as in the showtime theatre. I understand this is a tropical climate, but after seeing them around my food and on my table, I unfortunately cannot recommend the dining experience at Ocean Coral. I wanted to speak to guest services about this issue, but because it happened on the last night and we checked out early the next day, I was not able to. I did let them know on the phone and I did let the Privilege concierge at checkout know of our experience as well. I also left this information on a survey card in the room. I am not sure if management has heard about any of it. Overall, my group had a great time at Ocean Coral Springs. We enjoyed the pools and prior to the last night, were pleasantly surprised by the food. Customer service, however, was lacking and inconsistent in many areas and due to pest issues/cleanliness issues, we cannot recommend this resort to family and friends. There is strong potential at Ocean Coral Springs, and I hope that management can proactively address the customer service shortcomings and the pest problem so that others can enjoy their experience in the future.

  Jun 03, 2026
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  Definitely would recommend.

  The experience at ocean Coral spring was an exceptional one, the customer service and services were nice. Special thanks to our lovely bar server Sashanell and Andre at the front desk for making our stay a good one.

  Jun 01, 2026
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  Teachers retreat

  Claudia is absolutely amazing, she was very calm and friendly and even made a tiktok with us. LOVED IT HERE!!!

  May 31, 2026
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  Experience

  My visit to Ocean Coral Spring was amazing. A special shoutout to the front desk, Claudia, she was amazing.... 10/10 recommend. The vibe is right and the experience great.

  May 31, 2026
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  Customer Experience

  Shout out to Andre Higgins for his excellent customer service! My family has been to the hotel a few times and Andre is always available to ensure that they are taken care of. I have also had the opportunity to interact with Andre. Because of his customer service, he will bring more business to Ocean Coral Spring. Thank you Andre!

  May 30, 2026