Live Aqua Cancun - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

18415 reviews

• 

  The best grill station in the resort!! Jose ⭐️⭐️⭐️⭐️⭐️

  The food was great!! Excellent service! I stopped by 2 days in a row! My co workers recommended the food to me and I was impressed and told the rest of my coworkers about the grill station.

  Apr 22, 2026
• 

  Another great time at Live Aqua Cancun.

  Fifth time at this property and it was another great visit. We did have a issue with our last trip, being a vodka snob, with the lack of Premium vodka throughout the resort, but this time it was back on track! The only opportunity we had was we tried to request our Butler's for Aqua Club weeks in advance and kept getting a response that they could not guarantee us our requests. I found this strange that they would not accommodate something so simple as this, and quite frankly, can make or break a resort because the people that work at the resorts, in most cases, are more important than the services. Fortunately we were assigned one requested Butler, Stephanie, who was amazing as usual as she took care of us on our previous visit so we requested her and she did not disappoint she was amazing and pretty much took care of everything we needed. Our other Butler, Arturo, which was new to us, also did a fantastic job, he was awesome... we recommend both of them. We saw a lot of new employees but also saw quite a few familiar faces. One at the breakfast buffet was amazing unfortunately I wanted to give credit to one of the Omelette making chefs who has been there for quite a long time but I did not jot down her name... This resort is not a wild partying Resort but nor is it a retirement home as well LOL. We enjoy consistency at this property with the great customer service, food, cleanliness, and the endless flow of cocktails with good branded liquors. This Resort is a must for the hotel Zone in Cancun if you've never tried it. Pro tip, for us Aqua Club is definitely worth the upgrade.

  Apr 22, 2026
• 

  Live Aqua Cancun is the best!

  Our stay at Live Aqua Cancun was nothing short of incredible. From the moment we arrived, every detail was handled with care, but what truly set this experience apart was the staff. The level of hospitality was unmatched—genuine, attentive, and consistently going above and beyond to make sure we were taken care of. A special shoutout to Jonathan Gonzalez, our poolside waiter, who made our days unforgettable. His attention to detail, warm personality, and ability to anticipate what we needed before we even asked did not go unnoticed. Whether it was making sure we had the perfect spot, keeping drinks refreshed, or just checking in with a smile, he made us feel like VIPs the entire time. It’s rare to find a place where the service leaves such a lasting impression, but this team truly delivers. Live Aqua Cancun didn’t just give us a vacation—it gave us an experience we’ll be talking about for a long time. We can’t wait to come back.

  Apr 20, 2026
• 

  Unforgettable Stay Thanks to an Amazing Team

  We had an amazing time at Live Aqua Cancun! The experience was elevated by the incredible staff, especially Pablo and Ricky—every event they hosted was full of energy and genuinely so much fun. You could tell they love what they do, and it made a huge difference in our stay. A huge thank you as well to our butlers, Alan and Carlos, who made everything seamless. They were always available to answer questions, helped us book dinners, and handled our cabana reservations every day without a hitch. Their attention to detail and service really took our trip to the next level. And a special shoutout to Manny at the bar—he was unbelievable. We asked him to surprise us with drinks every time, and he never missed. Each one was creative, delicious, and somehow better than the last. The people truly made this trip unforgettable. We’ll definitely be back!

  Apr 20, 2026
• 

  Salsa tasting

  Pablo was excellent in his demonstration of salsas.

  Apr 20, 2026