Kanaloa at Kona by Castle Resorts

Customer Ratings & Reviews

TripAdvisor Traveler Rating

922 reviews

• 

  Great location

  This is a great accommodation based on unit we were given. We went with another couple whose unit looked entirely different than ours. Location is great it is gated, many pools to use and hot tubs, a great place for sunset. A lot of dining and shopping options within a short drive, there is not any beachfront, it’s all lava rock. There is no dining or bar on property. I would definitely book again

  Dec 10, 2025
• 

  Oh dear beautiful view but a hit or miss on the units.

  All the reviews are true - unit and location The units will vary all so don't think you got a deal when it is cheap. The location is definitely very beautiful. The staff in general good to ok and try to assist whenever possible. This is our second time staying here. We always book Oceanfront not Oceanview. Last year booked through Vrbo and dealt directly with the owner. She is amazing and has a beautiful unit. The price does reflect the view and unit on the upper end but worth it to us if you can afford it. This stay we booked another Oceanfront next to hers. In Oct 2024, we booked through Expedia, called next day and got letter confirming the unit that we knew was good. When we check in this last week, we were given another unit Oceanview. We paid for Oceanfront. They told us doesn't matter that we had confirmation in writing for the Oceanfront since we booked through Expedia. We choose Ocenfront to enjoy watching dolphins and whales. We were told it will be extra $300 we said fine. Then we were told the resort is full. We don't think this is right especially when we got confirmation what we want. We called Expedia and didn't get anything resolution other than a $50 credit. After five days the resort called us and gave us an Oceanfront unit due to cancellation. It was definitely nice of them to do the right thing but we lost five days staying in the other unit Oceanview which was nice. Either way this is a nice location but book at your own peril. Yes there are plenty of insects, ants and roaches but this is their home. They do try to keep them out of the units.

  Nov 21, 2025
• 

  Don't book through priceline.com

  The resort is beautiful, staff and facilities are wonderful. They changed me an additional $359.78 for cleaning and maintenance that PRICELINE.COM did not disclose in my booking. I spent hours on hold and finally was told by a Priceline representative that Priceline was at fault and I would get a refund, on Monday 6/16/2025 I called again for the 7th time and was passed around and hung up on until I was finally told they wouldn't refund the fee. I recommend the facility but expect a large cleaning fee and several other add ons.

  Jun 16, 2025
• 

  Just Stay Here.

  The grounds are over the top amazing - you are in a tropical paradise with the sea on one side and a pristine golf course on the other. Three perfect pools, BBQs, tennis and covered parking. Private tropical resort. Villas have 4 condos each and privacy is very nice. Staff are fabulous. Spacious condos with gorgeous lanais, big kitchens, washer/dyer, lots of room. I believe each condo is privately owned so each is unique in furnishings. Some may be a little dated but our stay was fabulous. Going back.

  Feb 01, 2025
• 

  2001 a Kanaloa odyssey.

  Unit 2001. The primary bath shower is amazing. The king bed in the primary suite was comfortable. The view is fantastic. We were a bit away from the rest of our family units but we had the better view without any hedge or grass between us and the rocks and surf. The kitchen could be better stocked. There was a coffee grinder. It didn’t work. Units don’t have any spices or anything left or available to use. ByoEverything. The units only have four beach towels and four bath towels, a couple hand towels and a couple hand towels in the kitchen. It comes with one dishwasher soap packet and one laundry packet, and the condo doesn’t do towel or maid service. Bring your own laundry and dish soap or pay for the service. ($2+tax per laundry packet). Hand washing dish soap was plentiful, dish towels were not. As others have said, the condo charges $30/day for AC ($25 for 1 br, $35 for 2br+loft). We made due without however this unit didn’t have any floor fans and the ceiling fans were a joke. They definitely need to be replaced. Many of the other units had floor fans that definitely helped to move air around. Without the floor fans it was unbearably hot until the middle of the night. The condo pools are nice. We used two of the three hot tubs which weren’t overly warm and the jets suck. Very very low, not even on your back. For those with mobility issues you may not be able to get in to the Ocean Pool hot tub. That first step is a doozy. The condo staff were great and very accommodating. Their level of service was excellent. Some of the units are just a bit run down from over use and not having maintenance performed. Living this close to the salt air EVERYTHING rusts and corrodes. Check power outlets before plugging anything important in. Would we stay here again? Probably, however I’d be up for looking elsewhere as well. Central between Honaunau and Kilua.

  Jan 05, 2025