JW Marriott Venice Resort and Spa

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2588 reviews

• 

  A James Bond–Style Arrival to a Peaceful Island Retreat

  Our stay at JW Marriott Venice began in the most unforgettable way - with a private water taxi transfer arranged by the hotel from Venice Airport. The ride felt straight out of a James Bond movie, gliding across the lagoon and setting the tone for a truly special stay. The hotel handled all transportation seamlessly, making arrival completely stress-free. We stayed in a Junior Suite with terrace for three nights, and the room was impressively spacious, clean, minimalist design with simple décor. The private terrace added a relaxing touch, perfect for unwinding after a day in Venice. The bed was exceptionally comfortable, and we enjoyed excellent sleep throughout our stay. Breakfast was a highlight, offering a wide variety of choices. We especially loved sitting outdoors in the garden area, which provided a peaceful and scenic start to each morning. The resort itself is located on a private island, giving it a unique sense of space and tranquility. There’s plenty of room to walk around, explore the landscaped grounds, or even ride bicycles. Despite its secluded feel, the hotel offers a complimentary shuttle boat to and from San Marco, running frequently during the summer. This made it very convenient for shopping and dining in the city while still enjoying a quiet retreat. The facilities are excellent. The adults-only rooftop pool was a standout, with beautiful views and a bar/restaurant where we enjoyed drinks and light bites. The family pool is also well-designed, which was long, spacious, and not overly crowded. Service was consistently strong. The concierge team was particularly helpful, assisting us with restaurant reservations (very useful as we don’t speak Italian) and arranging our private water taxi transfer to Venice Santa Lucia train station on departure. Overall, JW Marriott Venice offers a perfect balance between city access and resort-style relaxation. It’s an ideal choice for those who want to experience Venice while escaping the crowds at the end of the day.

  Apr 20, 2026
• 

  A true disgrace!

  This hotel has been such a disappointment! The interior spaces, from the lobby bar to the rooms, have almost no local influence and look exactly the same as a Marriott in New Jersey or in Houston at the airport. It's totally anonymous and it feels anything but Italian - old moquettes, old bathrooms, old corridors. And then the gastronomy has been a true disgrace. We spent five days on this island and the lack of food during the evening was a major problem, as there is obviously no alternative in walking distance. The bar in the ground floor served no food, the roof top bar served no food, almost all restaurants were closed (with a full hotel!) and the only outlet which actually was serving food and was open for dinner, on floor 4, was totally overcrowded, very disorganized and had a 2-hour waiting time for dinner. Can you imagine? In a hotel that is located on an isolated island? Over 250+ rooms and the management only plans with a tiny restaurant for all clients. Seriously? While charging us 450 usd a night? I totally understand if I was at an Ibis at 90 euros per night, but definitely not for a hotel with a 5-star pricing. Just a terrible place. Also the rooms are in a very bad state and are all far from granting a 5-star standard - you can only have a shower if you are sitting in the bathtub because there is no upper shower head holder, the AC is very noisy during the night and if you switch off ventilation the rooms become very cold. It's been a really bad experience in a pseudo luxury environment. We all have felt thoroughly unwelcome and nobody has been interested in our satisfaction, nobody felt responsible for providing clients with solutions and there was no manager visible or available. And while the line staff is super friendly and tries always its best, they are all 21 to 25 years old and cannot really change things. Especially as everyone was always under pressure running all over the place. A hotel to avoid and a hotel to escape from. Do not come.

  Apr 14, 2026
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  Very desappointing expérience

  The property does indeed benefit from an exceptional setting, but this advantage cannot mask deep shortcomings, both in terms of infrastructure and service. The facilities are clearly aging and poorly maintained, and the overall experience is far from the level of quality one would reasonably expect given the advertised positioning and pricing. Our stay was marked by a series of unacceptable issues: alarm clocks not reset after previous guests, faulty automated curtains repeatedly opening on their own despite our reports, and completely ineffective air conditioning. These elements reflect a clear lack of attention to detail in room preparation and technical maintenance. More concerningly, these repeated problems were met with no serious action or appropriate response from the staff. For instance, the only “solution” offered in response to these ongoing disturbances was a few herbal tea bags—an entirely insignificant gesture that perfectly illustrates the gap between the issues experienced and the level of care provided to guests. The Sagra restaurant unfortunately reflects the same insufficient standards: poor service quality, disorganized operations, and an overall condition of the venue that is entirely inconsistent with the claimed level of luxury. Here again, the experience falls well below expected standards. The handling of the security deposit also raises serious concerns regarding the establishment’s practices. It is unacceptable—and potentially legally questionable—that a guest must repeatedly follow up and even threaten formal legal action to recover a several-thousand-euro hold more than a week after departure. The explanation given, attributing the delay to banking processes, does not withstand verification and suggests either a lack of understanding of procedures or an attempt to deflect responsibility. Finally, the proposed compensation—three access passes to the indoor pool—appears entirely disproportionate to the inconvenience suffered. It further demonstrates a lack of regard for guests and an inability to properly assess the impact of the issues encountered. Taken as a whole, these elements indicate that the hotel’s management is not implementing the necessary measures to ensure a level of quality consistent with its stated commitments. This accumulation of failings directly calls into question its operational standards and responsibility. In conclusion, this was a deeply disappointing experience that seriously raises questions about the management and overall seriousness of the establishment.

  Apr 14, 2026
• 

  Disappointing

  First off I have to say the staff here was amazing- so kind and helpful! The grounds itself are beautiful! Gym and spa were great! However, we have stayed in several JW Marriotts and the rooms were disappointing they are dated and worn. Carpet needs to be replaced in rooms and halls, tables and chairs were marked and scrapped, the bed frame was upholstered and ripped in spots. The worst part though was the smell! The hotel has these diffusers all over the hotel and the smell is that of dead roses it’s aweful! It is so powerful you can smell it outside the property before you even go in. I’m asthmatic so it really bothered me. When asked the staff said all JW uses these diffusers which I know not to be true as we have been at several and have never smelled this. Our room was okay because ac was broke so smell didn’t permeate but our other family members room was so bad they asked to move but the new room smelled just as bad. Very disappointing as the property grounds are beautiful and the staff is amazing!

  Mar 26, 2026
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  More 4 star than 5

  I was a little disappointed with this property. First, the instructions on how to find the dock for the free shuttle to the property aren’t clear. They should read that you enter where the taxi stand is and the dock is on your right. When you arrive at the property there is no one at the shuttle to help with your luggage. You must take them up to the hotel yourself and there are some stairs that need to be negotiated. The reception staff are very nice and helpful. The rooftop restaurant is good and the staff is wonderful especially Frank who was very knowledgeable and friendly. Also the staff at breakfast were amazing. However I feel that this is more a four star property than a five star.

  Mar 25, 2026