Hilton Sedona at Bell Rock

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2149 reviews

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  Could have been better in Sedona !

  Very expensive But made you pay for everything Parking Water and a hotel fee per night Definitely not worth the money we paid . Spa choices were mediocre. Not the greatest Hilton We stayed in Moab Hilton way better !

  Apr 22, 2026
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  Overall frustrating

  We chose the Hilton Sedona Resort at Bell Rock expecting a higher-end experience than what we typically receive at Hilton properties. Unfortunately, the stay was consistently frustrating across multiple aspects of the visit. Upon arrival, we had already paid for self-parking through the Hilton app, yet the valet insisted on taking our keys to move our rental vehicle while we checked in. This created immediate confusion and frustration, especially since payment had already been completed. When we returned to the front circle, our vehicle was still sitting there—unattended, unlocked, with the keys and all of our belongings inside. This raised serious concerns about security and care. The condition of the room did not meet expected Hilton cleanliness standards. While none of the issues were individually major, the accumulation was unacceptable. We found a fingernail on the bathroom floor, hair on the shower walls, and what appeared to be a nail inside a glass on the coffee table. The outdoor fire bowl area contained an old, wet graham cracker and plastic debris. In the shared pool area, there were empty cups and trash left on chairs. These are basic cleanliness issues that should not occur at this level of property. The fire bowl in our room did not function properly and would not light. We had to call staff, and an employee ultimately used a lighter to manually start it. This again pointed to a lack of proper maintenance and preparation. Parking continued to be a problem on our second day. Despite having paid for parking, there were no available spaces in the designated lot. We were directed to an alternative lot farther from our room, which was inconvenient but manageable. However, when leaving later for dinner, our exit was blocked for several minutes by a parked delivery truck, further compounding the frustration. Housekeeping was also inconsistent. After requesting service, we returned to find toothpaste still in the sink, hair on the bathroom floor, and a wet towel that had simply been folded and left in place. It appeared that the room had not been properly cleaned, only minimally reset. Overall, this stay did not meet the expectations associated with the Hilton brand, especially for a resort property positioned as an elevated experience. The repeated operational and cleanliness issues made what should have been a relaxing family trip consistently frustrating.

  Apr 12, 2026
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  Disappointed

  We booked a two day stay. Very disappointed which starting out with the distance from the Hilton to Sedona. Valet parking was a joke and not connected to the hotel. The room booked wasn't available (I reserved a room with a pool view), staff said we upgraded you. We got to the room and the view was two piles of dirt and construction site, back down to reception they moved us to a view of the parking lot. The staff is not friendly and the place is run down. Needless to stay we checked out a day early and even though we discussed our issues they billed me for the second night. As a Hilton Honors Member this experience will cause me to think twice about ever staying at another Hilton.. They sent me a survey which I completed and requested to be contacted. The ultimate insult a form email.. Nice!

  Apr 07, 2026
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  Stay somewhere else - bad hotel

  I am a Diamond member and rethinking my alignment after this experience. This Hilton needs some love. They did a great job with the photos as my experience is below the expectation of the pictures. This hotel is filthy. Carpets are gross. The walls and ceiling are so thin you hear every word and step of your neighbor. The mattresses are old and sag - not comfortable at all. They nickel and dime every item they can. Unmotivated valet, entitled staff and overpriced everything.

  Apr 01, 2026
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  Great Location and Friendly and Helpful Staff

  The Hilton Sedona at Bell Rock is actually located in Oak Creek, which is much less crowded and more relaxing than Sedona. It is an easy drive to the many hiking trails in the Bell Rock area. The staff was excellent all around, very friendly and helpful. The room was very nice (king suite) and Bell Rock is visible from the property. The bar and restaurant are nice but pricey, but there are several good options in Oak Creek. Plenty of amenities such as pools, spa, gym, etc.

  Mar 31, 2026