Resort Details
- CiaoSavor the finest Italian specialties a la carte as you take your taste buds on a journey to the heart of culinary paradise. We've got your favorite table ready and waiting.
- FridaDiscover the fiery flavors and festive atmosphere at this unique resort culinary destination.
- Le Petit Couchon
Serving remarkable dishes a la carte, Le Petit Cochon features the finest ingredients for a delicious taste of the rustic French countryside.
- PizzetoStep outside and into a world of flavor with a wood burning stove, crispy brick oven pizza, salads, soups and pasta a la carte.
- The MarketEnjoy fresh and exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night.
- Toro
The good life deserves a great steak. Step inside and enjoy premium cuts of the finest steak and a menu of lavish dishes served a la carte.
- Various Lounges/Bars
With 9 legendary bars, you're never far from a refill. That's what being a Rock Star is all about. Raise a glass and toast to all things awesome as you live it up and take it through the night. Or, relax and grab a cool drink along the crystal blue waters and warm Caribbean sand with service by the pool.
- Sun Bar, the perfect place to raise a glass, the Sun Bar is located off the main lobby and offers exotic cocktails, old favorites and a premium selection.
- Martini Bar (Heaven Section), where you can enjoy classic martinis and a selection of top-shelf spirits, all just off the Heaven section of the Hard Rock Hotel Riviera Maya.
- Heaven Bar and Disco (Heaven Section), just steps from the main lobby, Heaven Bar and Disco features live DJ entertainment, the finest selection of international spirits, and the very best vibe in the Caribbean.
- Rhythm Bar (Heaven Section), part of the Rock Spa experience, Rhythm features a relaxing environment, premium cocktails, and international drinks just steps from the Cross Current pool.
- Juice Bar (Heaven Section), located next to the Body Rock fitness center, enjoy some of the purest fruit and vegetable mixes that Mexico has to offer.
- Lobby Bar (Heaven Section), the perfect place to raise a glass, located off the main lobby.
- Dive Bar (Heaven Section), just a few short steps from the main pool, featuring fresh beverages and light snacks.
- Float Bar, a pool side bar.
- Caffetto, featuring snacks, coffee, full bar and premium cocktails served until 11PM.
- Deluxe Gold - King Bed
View: Garden
Bedding: 1 king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adult, 1 Child, 2 total.
Room size: 482 sq. ft.
Consider this room your all-access pass to club awesome. So kick things off in style and never look back with one king bed.
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Deluxe Gold - Double Beds
View: Garden
Bedding: 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults or 1 adult plus one child (0-12 years), 4 total.
Consider this room your all-access pass to club awesome. So kick things off in style and never look back with or two double beds.
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Deluxe platinum sky terrace King heavenView: Partial Ocean view
Bedding: 1 king bed.Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits: 2 adults or 1 adult plus one child (0-12 years), 2 total.Let’s amp things up and blow some minds with unparalleled access to the things in life that rock. Step up and enjoy.- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Diamond King
View: Best view available
Bedding: 1 king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults or 1 adult plus one child (0-12 years), 2 total.
Hard Rock is more than a vacation — it’s a lifestyle. And to prove it, we’ve packed these legendary digs with non-stop extras and no-limit luxury.
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Rock Suite Ocean Front 2 Bdrm with Personal Assis
Rock Suite Ocean Front Two Bedrooms with Personal Assistant
View: Ocean front
Bedding: One room with a king bed, and a second room with one king bed or two double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 4 adults plus one child (0-12 years), 6 total.
This room plays to a packed house every night and nails the gig every time. Unleash your inner icon and enjoy this Rock Suite with one room with a king bed, and a second room with one king bed or two double beds. Don’t forget the living and dining room areas to top off your stay.
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Rock Royalty Partial Ocean View with PA
Rock Royalty Partial Ocean View with Personal Assistant
View: Partial Ocean
Bedding: 1 king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults or 1 adult plus one child (0-12 years), 2 total.
Consider this room your all-access pass to club awesome. So kick things off in style and never look back with one king.
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Rck St OcFrnt Rftp Lung 2 Bdrm with Personal Assis
Rock Suite Oceanfront Rooftop Lounge 2 Bedrooms with Personal Assistant
View: Ocean view.
Bedding: One room with 1 king bed and second room with 1 king or 2 double beds.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 4 adults, 2 child, 6 total.
This room plays to a packed house every night and nails the gig every time. Unleash your inner icon and enjoy this Rock Suite with one room with a king bed, and a second room with one king bed or two double beds. Don’t forget the living and dining room areas to top off your stay.
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Rock Star Suite Ocn Frnt Two Bdrm W Prsnl Assis
Rock Star Suite Ocean Front Two Bedrooms with Personal Assistant
View: Ocean front view
Bedding: 2 Bedrooms - Master Bedroom has 1 king bed, second room also has 1 king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults or 1 adult plus one child (0-12 years), 4 total.
2 King bedrooms with private terrace, 2 full baths, and 2 half baths. All of your Rock Royalty Level amenities are already included in this room category so you may rock on– my highness.
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Deluxe Sky Terrace One BedroomBedding: 1 King bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults or 1 adult plus one child (0-12 years), 2 adults
One king bed. Let’s amp things up and blow some minds with unparalleled access to the things in life that rock. Step up and enjoy.- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Run Of HouseBedding: 1 king or 2 double beds.Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: total 4 adults, min 1 child, max 4 adults.- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Rock Suite Ocean Front Rooftop Lounge (2 Bedroom)View: Ocean front view
Bedding: One room with a king bed, and a second room with one king bed or two double beds
Occupancy limits: 4 adults, 2 child, 6 total
This room plays to a packed house every night and nails the gig every time. Unleash your inner icon and enjoy this Rock Suite with one room with a king bed, and a second room with one king bed or two double beds. Don’t forget the living and dining room areas to top off your stay.- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Heaven – Deluxe Swim Up KingBedding : 1 King Bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits: 2 adults or 1 adult plus one child (0-12 years) ,2 total.
- Air conditioning
- Balcony/Lanai/Terrace
- Coffee/Tea Maker
- Hair Dryer
- Iron and Ironing Board
- Slippers
- Telephone
- Widescreen TV
- Wireless internet connection
- Rock Royalty Partial Ocean View King
Bedding: 1 king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
Occupancy limits: 2 adults or 1 adult plus one child (0-12 years), 2 total.
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Deluxe Swim Up KingBedding : 1 King Bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.Occupancy limits: 2 adults or 1 adult plus one child (0-12 years) 2 total.
- Air conditioning
- Hair Dryer
- Widescreen TV
- Wireless internet connection
- Deluxe KingOccupancy limits: 2 adults or 1 adult plus one child (0-12 years), 2 total.
Bedding: 1 king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Safe
- Satellite television
- Telephone
- Wireless internet connection
- Deluxe DoubleOccupancy limits: 3 adults, 1 child, 3 total.
Bedding: 1 king bed.
Bedding Requests are not guaranteed. They are based on availability upon check-in.
- Air conditioning
- Balcony/Lanai/Terrace
- Bathroom amenities
- Coffee/Tea Maker
- Safe
- Satellite television
- Telephone
- Wireless internet connection
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- ATM/Cash machine*
- Baggage hold
- Bicycle rentals
- Children not allowed
- Concierge desk
- Elevators
- Exercise gym
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine*
- Baggage hold
- Bicycle rentals
- Children not allowed
- Concierge desk
- Elevators
- Exercise gym
- Golf, Offsite*
- Housekeeping - daily
- Internet services*
- Laundry/Valet service*
- Lounges/bars*
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Parking*
- Pool
- Restaurant
- Room service*
- Safe deposit box
- Shopping mall*
- Spa*
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports*
- Business Services*
- Internet Access*
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Please contact hotel directly for details on available packages.
* Fees may apply
- Bike rental
- Direct access to a beach
- Fitness center on-site
- General *Crossy Road - Each game specifies its minimum age requirement. The general recommended age is 5 and up. Children under 12 must be accompanied by an adult. Guests can purchase a rechargeable card with any amount they choose to use on all the games.
ARCADEStep into the action at ARCADE, the newest addition to Vibe City.Packed with a mix of classic and modern games, this vibrant space is designed for players of all ages. From claw machines with exciting prizes to fan-favorite games like Crossy Road reimagined for today’s generation, it’s nonstop fun around every corner. - Hot tub7 Outdoor Hot Tubs, 2 Indoor Hot Tubs
- Non-Motorized Water Sports *- Kayaks- Paddleboats
Additional activities in the Fitness Center:
- Obstacle course
- Yoga Hut
- Aerobics room
- Spinning room - Pool
Central Pool
Exclusive to adult guests, the central pool at Heaven is the perfect spot to grab some sun, lounge, or cool off with never-ending cocktails.
Semi-Olympic Pool
Available at Heaven for all adult guests, this cross current pool combines relaxing currents with the all the style of Hard Rock.
Cross Current Rhythm Pool
Available at Heaven for all adult guests, this cross current pool features combines relaxing currents with the all the style of Hard Rock.
Heaven Indoor Pool
Located within the Heaven Bar & Nightclub, this indoor pool is surrounded by lavish style and undeniable opulence. - Spa *Located at Heaven for adult guests only and loaded with indulgent style, the Rock Spa® offers every guest a personal paradise and total Rock Star zen. Enjoy everything from massages and facials to renowned Hydrotherapy and peaceful surroundings. It’s no limits relaxation thanks to our qualified team of Spa Advisors and a full menu of tantalizing services.
- Tennis courtThere are 3 tennis courts onsite. There are 3 lit tennis courts onsite.
- Water activities *
Rockaway Bay Water Park at Hard Rock Hotel Riviera Maya
Hours of Operation*:
-10:00am to 6:00pm
-Snack bar: 11:00am to 5:00pm*Times are subject to change based on occupancy
Attractions:
• Attraction 1: 9 slides of different sizes for children and teenagers
• Attraction 2: 8 slides of different sizes for children
• Attraction 3: 6 high-speed slides for teenagers and adultsDetails:
• Minimum height for slides is 3 feet 5 inches
• All children under the age of 8 must be supervised by an adult
• Poolside snack bar available
- Golf *Golf course located within 10 miles of the property.
- On-site EntertainmentThere are schedule theme parties throughout the week.
* Fees may apply
Experience rock star treatment at the Heaven section of the Hard Rock Hotel Riviera Maya. This adults-only resort-within-a-resort offers lavish amenities, exceptional dining, and heavenly accommodations. This exclusive retreat faces the Caribbean Sea, and is designed in the style of a Mexican hacienda.
Activities are in full supply, with tennis, rock climbing, kayaks, tennis, and more. Swim in style in the large sparkling pools with activities, snacks, and a swim-up bar. Stay in shape at the fitness center or the Yoga Temple. Indulge in a variety of spa treatments from massages to facials to hydrotherapy at the ultimate rock star paradise - the Rock Spa.
577 plush rooms and suites offer 24-hour room service, a liquor dispenser, and complimentary WiFi. Relax with luxurious Rock Spa bath amenities, bathrobes, and slippers. Enjoy a variety of fabulous views from your private balcony, and wind down with a hydro spa tub.
Enjoy access to five restaurants, including five adults-only gourmet dining options within the Heaven section. Savor premium cuts of the finest steak and a menu of lavish dishes served à la carte at Toro, or experience the finest Italian specialties at Ciao. Discover the tastes of the French countryside at Le Petit Cochon, or travel through Spain with a variety of exotic dishes and traditional tapas at Cava Roja. Poolside snacks and top-shelf drinks are available at Dive.
Make the most of your stay at the Hard Rock Hotel Riviera Maya by living out your fist-pumping, guitar-shredding fantasy at the new Music Lab, where you'll receive expert rock star instruction and accelerated stage training. All guests 12 years and older can choose from four programs as a part of the all-inclusive stay.
Try five bars and lounges, and get the party started at Club Heaven with live DJ entertainment and an extravagant dance floor. Feel the spirit of rock and roll elevated to a whole new level.
*In order to reserve the Complimentary Honeymoon Package, couple must present proof of marriage within the past year. In order to receive the above amenities when making your reservation, mention that you are a honeymooner so it can be coded accordingly. The complimentary honeymoon package is combinable with all Optional Honeymoon Packages. Package prices are subject to change without prior notice.
Property Information
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
23944 reviews
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Apr 22, 2026Facial massage and neck message
Tony y Nick es mucho good guys and did a great job :) Craig
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Apr 21, 2026Great but lacked in some areas
Loved the room, beds are super comfortable. We didn’t get the birthday cake or crib we preset up we had to remind. Pool closes at 7 which was a huge disappointment doesn’t open back up until 9am. Beach was okay. Overall good experience just a little pricey for what they offered. No foam pool party or fun vibe like others we’ve been to
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Apr 20, 2026Injured on property
I suffered an injury on property due to a safety hazard and required medical treatment. Despite being told my case was escalated to insurance, I have received no contact after multiple follow-ups over 10+ days. Extremely disappointed in the lack of response.
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Apr 20, 2026Safety could be at jeopardy - test fire alarms in your room
My family and I all planned a group vacation to travel with the kids all together. My sister in law found the hard rock hotel in Riviera Maya and we just followed on her lead and all booked there because it seemed very kid friendly. It was our first time taking our kids out of Canada and we were so nervous. The first thing I wanna say is that it felt so very safe there. I didn't fear for my kids safety nor did I feel the need to have them within arm's reach of me at all the times. The workers were so friendly and helpful. The resort is huge and it takes a bit to know your way around but once you do and learn the short cuts it's a breeze. When we got to our room it was wet inside, there was dew on the floors, walls and furniture. And the smell was strong from the dampness. I went to the front desk and explained my situation and she was very kind and helpful, sent room service up to clean and we agreed to try it for the night to see how it would be. We woke up the next day and all of us was stuffy noses and damp, then my toddler slipped on the floor. So I went to lobby and spoke to them and they gave me another room but I had to agree to be away from my group. So we went all the way to the other end of the resort in building 9. The room was on the third floor, the move was with the help of the workers and it went smooth. The new room was still musty but wasn't wet. So we accepted and unpacked for the 2nd time. Back to enjoying our trip.. the kids loved everything about the resort. The slides, the many pools, the beach, the rope crossing the water, kayaking, snorkeling (we seen so many fish it was so cool), the trampoline park, lazer tag, escape room, all the snacks and fancy drinks, the special shows, the music and just everyone being together- thank you for those experiences and memories to last a lifetime. However we ran into a traumatic event that happened while there and it has left us with immense fear. Our safety was extremely compromised from a mal function in our building 9 with the fire alarms not going off while there was a live fire doors down from us. Our children were traumatized by the experience and to be honest I was too. The staff apologized and and admitted that there was a mal function and it was being investigated but I haven't heard any updates of that. We were given a complimentary trip back for the same worth as ours, which seemed like a nice offer at first but after looking into prices for airfare alone, my family won't even be able to take the trip and would have been better off getting a refund so we could at least enjoy a different trip. The all inclusive resorts are cheaper booking all together then seperate. So in the end we unpacked our stuff three times, moved twice, had to run down three flights of stairs with our kids screaming at 2am, and won't even be able to use the compensation offered to us. Its disappointing and discouraging, on the bright side we are all safe, and made some great memories.
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Apr 20, 2026
Fun and relaxing!!
The Hard Rock is always a fun time with many activities and amenities. The staff were all exceptional in their kindness and service. The Awaken your Senses Dinner was very well done and a very unique dinner experience. Our butler's Diego and Naef were very attentive and made sure we thought of everything our membership could offer. Exceptional service and care to our needs and very friendly and kind!
- Advisory- The hotel has an Adults Only Concept. The hotel will not allow any children under 18. - The hotel is located on the ocean but it is on a lagoon style beach. There is a beach inlet located in front of the hotel. - Spa treatments are not included in the vacation price. Fees apply.
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe Heaven Eden is officially open and the guests that are staying in Heaven Eden will have access to the new adults only section. • Building 1 • Building 2 • Eden Beach • Eden Pool • Wai, Umo, Faro, Petit Cochon Adults staying in Hacienda can access to (Wai, Umo, Faro, Petit Cochon) of Heaven Eden for dinner and guests staying in Heaven or Hacienda will have access the areas as family friendly, Heaven Lobby, Spa, Posh and Body Rock.
- AdvisoryStudent Policy: College Groups with or without chaperones are not allowed.
- AdvisoryDiscover "The Rock" Climbing Experience at Vibe City! Located on the ground floor near the bowling alley, it offers two exciting climbing options: Bouldering—a 3.5m wall with difficulty-based grips, no safety gear needed; and Vertical Climbing—an 8m wall with a safety harness for controlled descents. Open daily from 10 AM to 8 PM, it’s perfect for ages 4+ (bouldering) and 6+ (vertical). Day Pass: $10 (coming soon). Climbing shoes: $5. Maximum capacity: 15 participants.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Allowed:
A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.