Hard Rock Hotel Los Cabos - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9337 reviews

• 

  PLEASE go elsewhere!

  We chose Hard Rock Los Cabos expecting a luxury experience and instead had one of the worst travel experiences we’ve ever had. From serious service failures and unresolved issues during our stay to an extremely disappointing response from management afterward, this resort fell far below expectations. Problems that should have been addressed immediately were mishandled or ignored, and customer care after the fact felt dismissive rather than solution-oriented. For the price point and branding, this was unacceptable. I rarely leave negative reviews, but I feel compelled to warn other travelers to research carefully before booking. There are far better options in Los Cabos where guests are actually valued.

  Apr 22, 2026
• 

  Top notch vacation

  This place was top notch. Very private which I loved. But a 25-30 min trip to town if you want to go off-property- but why would you because this place had it all! The rooms were beautiful, beds comfy. The food was great and the staff was amazing. The staff were kind, friendly, happy and helpful. A big shout out to Pedro at the Eden Pool. He was wonderful. And Mar with Rock Royalty-AMAZING! She checked in on her days off and came and found us while on property. Exceptional service. We loved her! I will definitely recommend this resort and hope to return in the future.

  Apr 21, 2026
• 

  Thank you to Manuel from Toro. Pedro at the Red Pool and Melissa, Susi and Luz at Los Gallos

  This was my first time staying at a Hard Rock property, and I definitely wasn’t disappointed. I went with my partner and our 5-year-old daughter. The room was clean, and we loved the food options, especially the à la carte dining experiences. To highlight some of our favorite parts, starting with the food: our personal favorite was the steakhouse (Toro). Huge praise to Manuel, also known as “Drake” — if you know, you know. He was such a kind and attentive server. He took great care of us and made our daughter feel very special. We spent most of our days at the Red Pool area because it has a full-service bar and a wide variety of food options delivered right to you. At the Red Pool, Pedro was our go-to person every time we went up there. If you prefer a quieter space away from the main pool, this is the place to be. He always made sure we were hydrated and well taken care of. Thank you, Pedro, for making our trip so enjoyable. We also enjoyed breakfast at Los Gallos. It offers an à la carte breakfast instead of a buffet, though the buffet is available if you prefer that option. We tried a bit of both. To Melissa, Susi, and Luz — thank you for the fantastic service and care you provided, whether in the restaurant or when seeing us around the resort. The staff here is amazing and always welcoming with a smile. We consistently felt safe and respected as a same-sex couple, which meant a lot to us.

  Apr 20, 2026
• 

  Wedding Party and guests

  Our experience was absolutely fantastic! Our large wedding group of 60 people could not believe how great this wedding was. Ediana our wedding organizer was amazing from start to finish, making the entire wedding planning process smooth and stress-free. The staff were the best—super friendly, attentive, and professional. Everything was organized perfectly, and we couldn’t have asked for a better team to make our day the greatest. Our personal concierge Armando was absolutely fantastic. He went above and beyond, taking care of everything we needed quickly and with a smile. His exceptional service made our stay truly enjoyable. We as a large group had an incredible experience at Moonlight Bar. The bar staff—Jeimy, Sandy, and Fany were truly amazing! They went well outside the working duties to make everyone feel welcome, creating a friendly and comfortable atmosphere. Their great service and warm personalities really made the night unforgettable especially letting us help with the mopping. Highly recommend this spot! Thank you everyone for making a special day so amazing and every guest, especially the bride and groom, thank you with all their hearts.

  Apr 19, 2026
• 

  Overall, not the level of experience I expected

  The breakfast buffet was very basic and pretty much the same every single day—nothing exciting and definitely not what you’d expect from a resort at this level. The restaurants were just okay overall. Food wasn’t bad, but it wasn’t memorable either, and service at the restaurants could definitely be better—slow at times and not very attentive. The biggest issue was the constant pressure to buy their LVC (membership) program. From the start, it felt less like a vacation and more like a sales pitch. They didn’t just ask once and move on—they kept switching salespeople, each one trying a different angle. When we still weren’t interested, they even brought in a manager named Tony to “sweet talk” us into it. It felt pushy and uncomfortable, and honestly took away from the whole experience. Even at checkout—after cutting off the wristband—they were still trying to get us to book another stay through the membership. The “resort credit” is misleading—there’s a 35% service charge on everything, which defeats the purpose. The location is also not ideal. It’s far from most activities in Cabo, and it gets very windy, which takes away from the pool and beach experience. The only standout was the bartenders at the pool—they were friendly, quick, and made the experience a bit more enjoyable. Overall, not the level of experience I expected, and I wouldn’t return.

  Apr 18, 2026