Fairmont Orchid, Hawaii

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6248 reviews

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  Utterly disappointing

  I’m sharing the message I sent to the Fairmont Orchid after a lacklustre stay I had in February. What is truly disappointing is that nobody from the hotel took the time to respond to my email. We left there feeling so ripped off. If I can make one recommendation to future travellers: call ahead to see if there’s going to be a conference at the hotel. Hello, I’m reaching out to provide some feedback about our recent stay at the Orchid. We were there Feb. 9 - 16, and overall, it was quite disappointing. My husband and I had spent our honeymoon there years ago and were so excited to return. However, when we arrived at the hotel, we were greeted with “Are you with the conference?” Not a welcome lei, not a warm smile, simply “Are you with the conference?” And it carried on from there. We spent 7 nights at the Orchid, that we paid for ourselves (vs. the Mayo Clinic), and the entire time we bumped up against medical professionals and sales people who were onsite for a conference. Had I known this would be the case, we would have stayed elsewhere. Not once did we feel “special” on this trip. To be honest, the highlights were the moments we spent at neighbouring properties for lunch and dinner. 100% of the times we called down to have our valeted car brought up for us, the communication broke down along the way and we’d have to ask again at the bell desk. The elevator and water refill station by our room were out of service the entire time. We never had anyone reach out to us during our stay to see how we were doing. Seriously, what has happened to the service at your hotel?? We travelled from Canada, spent Canadian dollars (have you checked the exchange rate?) and felt completely ignored the entire time. We frequently visit the Canadian Fairmonts: The Royal York, the Banff Springs, the Laurier, the Empress, the Chateau Lake Louise, and it’s always a special experience. We expected so much more from the Orchid!

  Apr 19, 2026
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  Amazing time at the Fairmont Orchid!

  Amazing time at the Fairmont Orchid. Traveled as a family with two young kids and we had the best time. The service at the Fairmont is top notch. The Gold Floor team, especially Samuel is outstanding, one of a kind. Danette on the Gold Floor also was so kind and so nice. Sampson in recreation, went above and beyond daily for us. He was so friendly, always willing to help and very insightful. Sampson also told us about the pass that it was on bogo, no one else told us that. He checked in on us multiple times a day. Our rooms on the Gold Floor had amazing views, the rooms were very clean and the noise level by the elevator was not an issue at all, they were so quiet. All of the amenities of the Fairmont were wonderful, with the restaurants and food as well being exceptional. The location you can not beat, it's in a great spot and easy to walk from rooms to pool and ocean. The value of the hotel and how friendly everyone truly is so amazing. The atmosphere is great for kids, families, couples and large groups-they work with everyone and make it so special for each person. The beach area is great for kids, with it not being overly wavy. We can't wait to come back and visit again very soon.

  Apr 09, 2026
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  Fairmont Orchid is a great place to stay.

  Fairmont Orchid is a great place to stay. I spent five days there and would highly recommend this hotel to my friends. The grounds are beautiful, the beach is lovely, and the staff is friendly, providing excellent service.

  Apr 07, 2026
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  Easy, Relaxing Stay with Amazing Service

  We’re having a great stay at the Fairmont Orchid. The property and grounds are beautiful. The staff is incredibly friendly and accommodating the entire time. We love how easy everything feels. There’s plenty of space between the pools and the private beach, so we never have an issue finding chairs, which makes it way more relaxing. There are a lot of options to keep our kids busy once they had enough laying by the pool or beach. One thing that really stands out is how Mei at the front desk was so accommodating giving us a very late checkout since we have an evening flight. It gives us the chance to enjoy one more full day and still freshen up before heading to the airport, which makes a big difference.

  Apr 01, 2026
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  Wish the rooms were actually updated - mold issues

  We went for a return trip because the grounds are beautiful, and it's such a lovely and peaceful location. Food is great too, especially Browns. But, the room we got had multiple issues. We were unable to use the air conditioner at all because of mold smell (musty wet towel like smell) coming from it when we turned it on. We didn't want mold spores spraying all over us, and the odor was overwhelming. So, we were too hot at night and had trouble sleeping. We told the hotel about this, but they were unable to move us. I asked for any alternatives, but all they did was discount our stay. Dissapointing. I thought all the rooms were remodeled! I even asked about this prior to our trip. Nope, only the furniture was replaced. The shower was leaking and smelled of mold too - there was also evidence or moisture damage from the shower. I told the hotel staff about this while we were there, so they are aware of the issue. They really need to completely remodel the bathrooms AND the Air conditioning system. I can't go back, but if they remedied these things, I'd be a lifelong fan of this place.

  Mar 30, 2026