Resort Details

OnSite Dining
  • Barefoot Grill

    Grilled snacks and barbecue served during the day.

  • Coco Café and Ice Cream Parlor

    The Coco Café serves premium coffee and deli snacks served in a casual and relaxed atmosphere.

    Ice Cream Parlor serves an array of frozen treats for the whole family and delicious crêpes.

    Late Night Bites: The buffet offers fruits, yogurt, sandwiches, beer, soft drinks and water.

  • El Patio

    Serving authentic A la carte Mexican cuisine. 

  • Gaucho
    Grilled specialties.
  • Himitsu

    Serving A la carte Pan-Asian specialties.

  • Olio
    A la carte menu served at breakfast, seafood served at lunch and delectable Mediterranean dishes served at dinner.
  • Portofino

    Serving classic, A la carte Italian cuisine.

  • Preferred Club Lounge Bar
    Lounge bar for Preferred Club guests only
  • Preferred Club Pool Bar & Snacks
    Snacks and drinks for Preferred Club guests only
  • Various Lounges/Bars

    - Barracuda 

    - Desires

    - Manatees

    - Rendezvous

    - Gaucho Grill

  • World Cafe

    A buffet specializing in international cuisine. Dress code is Causal for breakfast and Casual Elegance for Dinner.

Room Type
  • Tropical View King
    Bedding - 1 King Bed

    Occupancy limit:
      2 Adult, Total 2

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning
    • Bathroom amenities
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • 1 King Bed
    Bedding - 1 King Bed

    Occupancy limit: Total 4

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning
    • Bathroom amenities
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Tropical View Double
    Bedding - Double Bed

    Occupancy limit: Total 4

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning
    • Bathroom amenities
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • 2 Double Beds
    Bedding - 2 Double Bed

    Occupancy limit: Total 4

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning
    • Bathroom amenities
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Ocean View King
    Bedding - 1 King Bed

    Occupancy limit: Total 2

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning individually controlled in room
    • Bathrobe
    • Cable television
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Slippers
  • Resort View Swim Up King
    Bedding - 1 King Bed

    Occupancy limit: Total 2

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning
    • Bathroom amenities
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Ocean Front Private Pool King
    Bedding - 1 King Bed

    Occupancy limit: Total 2

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning
    • Bathroom amenities
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Ocean View Terrace King
    Bedding - 1 King Bed

    Occupancy limit: Total 2

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Ocean Front King
    Bedding - 1 King Bed

    Occupancy limit: Total 4

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Ocean Front Double
    Bedding - Double Bed

    Occupancy limit: Total 4

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning individually controlled in room
    • Bathrobe
    • Cable television
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Slippers
  • Ocean Front One Bedroom Master Suite
    Bedding - 1 King Bed

    Occupancy limit: Total 4

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
  • Ocean Front Swim Up King
    Bedding - 1 King Bed

    Occupancy limit: Total 2

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • Wireless internet connection
  • Tropical View Swim Up King
    Bedding - 1 King Bed

    Occupancy limit: Total 2

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
  • King Bed Suite
    Bedding - 1 King Bed

    Occupancy limit: Total 4

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Double Bed Suite
    Bedding - 2 Double Bed

    Occupancy limit: Total 4

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning individually controlled in room
    • Bathrobe
    • Cable television
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Slippers
  • Tropical View King Suite
    Bedding - 1 King Bed

    Occupancy limit:
      2 Adult, Total 2

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Tropical View Double Suite
    Bedding - Double Bed

    Occupancy limit: Total 4

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Tropical View Swim Out King Suite
    Bedding - 1 King Bed

    Occupancy limit: Total 2

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning individually controlled in room
    • Bathrobe
    • Cable television
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Slippers
  • Deluxe Partial Ocean View King

    Bedding: 1 King Bed.  

    Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 1 children, 2 total.

  • Pool View Swim Out King Suite
    Bedding - 1 King Bed

    Occupancy limit: Total 2

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning individually controlled in room
    • Bathrobe
    • Cable television
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Slippers
  • One Bedroom Master Suite King
    Bedding - 1 King Bed

    Occupancy limit: Total 4

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning individually controlled in room
    • Cable television
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Slippers
  • Ocean View Terrace King Suite
    Bedding - 1 King Bed

    Occupancy limit: Total 2

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning individually controlled in room
    • Bathrobe
    • Cable television
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Slippers
  • Ocean Front King Suite
    Bedding - 1 King Bed

    Occupancy limit: Total 4

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning individually controlled in room
    • Bathrobe
    • Cable television
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Slippers
  • Ocean Front Double Suite
    Bedding - Double Bed

    Occupancy limit: Total 4

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Ocean Front Swim Out King Suite
    Bedding - 1 King Bed

    Occupancy limit: Total 2

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Ocean Front Private Pool King Suite
    Bedding - 1 King Bed

    Occupancy limit: Total 2

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning individually controlled in room
    • Bathrobe
    • Cable television
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Slippers
  • Presidential Suite
    Bedding - 1 King Bed

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limit: Max Adult 3, Max Children 2, Total 4.
    • Air conditioning individually controlled in room
    • Bathrobe
    • Cable television
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Slippers
  • Presidential Suite King
    Bedding - 1 King Bed

    Occupancy limit: Total 2

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning individually controlled in room
    • Bathrobe
    • Cable television
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Slippers
  • Deluxe Partial Ocean View Double

    Bedding: 2 double beds.  

    Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 3 adults, 2 children, 4 total.

    • Air conditioning
    • Hair Dryer
    • Telephone
    • Widescreen TV
    • Wireless internet connection
  • Partial Ocean View King room

    Bedding: 1 king bed. Room Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 0 children, 2 total.

    • Air conditioning
    • Bathroom amenities
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Premium Preferred Club Ocean Front king

    Bedding: 1 king bed. Room Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 0 children, 2 total.

    • Air conditioning
    • Bathroom amenities
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Deluxe Family Connecting

    Bedding: 1 king bed OR 2 Double beds. Room Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 0 children, 2 total.

    • Air conditioning
    • Bathroom amenities
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Preferred Club Ocean Front
    Bedding: 1 king bed OR 2 Double beds. Room Requests are not guaranteed.  They are based on availability upon check-in.
    Occupancy limits: 3 adults, 2 children, 4 total.
    • Air conditioning
    • Safe
    • TV
    • Wireless internet connection
  • Preferred Club Premium Ocean Front Double with Balcony
    Bedding: 1 king bed OR 2 Double beds. Room Requests are not guaranteed.  They are based on availability upon check-in.
    Occupancy limits: 3 adults, 2 children, 4 total.
    • Air conditioning
    • Safe
    • TV
    • Wireless internet connection
  • Preferred Club Premium Ocean Front King with Balcony
    Bedding: 1 king bed or 2 double beds. Room Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 1 children, 3 total.
    • Air conditioning
    • Safe
    • TV
    • Wireless internet connection
  • Preferred Club Premium Junior Suite Tropical View
    Bedding: 1 king bed. Room Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 1 children, 3 total.
    • Air conditioning
    • Bathrobe
    • Bathroom amenities
    • Coffee/Tea Maker
    • TV
    • Wireless internet connection
  • Run of House
    Occupancy limit: Max Adult 3. Max Child 2, Total 4

    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • TV
  • Partial Ocean View King

    Bedding: 1 king bed. Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 1 children, 3 total.

    • Air conditioning
    • Alarm clock
    • Safe
    • TV
    • Wireless internet connection
  • Premium Partial Ocean View Double
    Bedding: 1 king bed. Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits:
     3 adults, 2 children, 4 total.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Premium Double Partial Ocean View
    Bedding: 1 king bed. bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits:
     3 adults, 2 children, 4 total.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Deluxe Double Balcony Partial Ocean View

    Bedding: 2 double beds. bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 2 children, 3 total.

    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Deluxe King Balcony Partial Ocean View

    Bedding: 1 king bed or 2 double beds. Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 0 child, 2 total.

    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Premium Ocean Front Double
    Bedding: 1 king bed. Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits:
     3 adults, 2 children, 4 total.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Premium Double Ocean Front
    Bedding: 1 king bed. Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits:
     3 adults, 2 children, 4 total.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Deluxe King Balcony Ocean Front

    Bedding: 1 king bed. Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 0 children, 2 total.

    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Premium Ocean Front King with Balcony
    Bedding: 1 king bed. Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits:
     2 adults, 1 child, 3 total.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Partial Ocean View Double room

    Bedding: 2 double beds. Room Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 3 adults, 2 children, 4 total.

    Maximum of 2 children through age 2 stay free in existing beds with at least 2 adults.  Children ages 3 through 12 are surcharged.

    • Air conditioning
    • Bathroom amenities
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Deluxe Partial Ocean View Double with Balcony

    Bedding: 2 double beds.  

    Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 3 adults, 2 children, 4 total.

    • Air conditioning
    • Hair Dryer
    • Telephone
    • Widescreen TV
    • Wireless internet connection
  • Deluxe Partial Ocean View King with Balcony

    Bedding: 1 King Bed.  

    Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 1 children, 3 total.

    • Air conditioning
    • Hair Dryer
    • Telephone
    • Widescreen TV
    • Wireless internet connection
  • Deluxe Ocean Front Double

    Bedding: 2 double beds.  

    Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 3 adults, 2 children, 4 total.

    • Air conditioning
    • Hair Dryer
    • Telephone
    • Widescreen TV
    • Wireless internet connection
  • Deluxe Ocean Front King

    Bedding: 1 King Bed.  

    Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 1 children, 3 total.

    • Air conditioning
    • Hair Dryer
    • Telephone
    • Widescreen TV
    • Wireless internet connection
  • Deluxe Ocean Front King with Balcony

    Bedding: 1 King Bed.  

    Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 1 children, 3 total.

    • Air conditioning
    • Hair Dryer
    • Telephone
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Double Ocean Front

    Bedding: 2 double beds.  

    Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 3 adults, 2 children, 4 total.

    • Air conditioning
    • Hair Dryer
    • Telephone
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Premium Ocean Front Double

    Bedding: 2 double beds.  

    Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 3 adults, 2 children, 4 total.

    • Air conditioning
    • Hair Dryer
    • Telephone
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club King Ocean Front

    Bedding: 1 King Bed.  

    Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 1 children, 3 total.

    • Air conditioning
    • Hair Dryer
    • Telephone
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Premium Ocean Front King

    Bedding: 1 King Bed.  

    Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 1 children, 3 total.

    • Air conditioning
    • Hair Dryer
    • Telephone
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Honeymoon Plunge Pool Suite

    Bedding: 1 King Bed.  

    Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 2 total.

    • Air conditioning
    • Hair Dryer
    • Telephone
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Junior Suite King

    Bedding: 1 King Bed.  

    Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 1 children, 3 total.

    • Air conditioning
    • Hair Dryer
    • Telephone
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Master Suite

    Bedding: 1 King Bed.  

    Bedding Requests are not guaranteed.  They are based on availability upon check-in.

    Occupancy limits: 2 adults, 1 children, 3 total.

    • Air conditioning
    • Hair Dryer
    • Telephone
    • Widescreen TV
    • Wireless internet connection
  • Ocean View King Suite
    Bedding - 1 King Bed

    Occupancy limit: Total 2

    Room Requests are not guaranteed. They are based on availability upon check-in.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
On-Site Amenities
  • All-inclusive meal plan
  • Business center*
  • Car rental desk*
  • Children programs
  • Conference facilities*
  • COVID test onsite
  • Currency exchange*
  • Exercise gym
  • Gift/News stand*
  • Golf*
  • All-inclusive meal plan
  • Business center*
  • Car rental desk*
  • Children programs
  • Conference facilities*
  • COVID test onsite
  • Currency exchange*
  • Exercise gym
  • Gift/News stand*
  • Golf*
  • Internet services*
  • Laundry/Valet service*
  • Medical Facilities Service*
  • Outdoor pool
  • Parking
  • Pool
  • Restaurant
  • Room service
  • Spa*
  • Tour/sightseeing desk*
On-Site Wedding Services
  • Please contact the hotel for additional information.

* Fees may apply

On-Site Recreation
  • Children's program, onsite

    EXPLORER’S CLUB FOR KIDS:

    Ages: 3 – 12

    At this fully supervised children's program, kids will enjoy the following activities:

    • Arts and crafts

    • Playground

    • Treasure hunts

    • Sandcastle contests

    • Board games and video games

    • Cinema

    • Doll nursery and play kitchen

    • Water games

    • Weekly campout adventures

    • Big screen movies on the beach

    • Beepers for parental control

    • Dinner for children

    All Explorer’s Club staff members are certified by the American Red Cross in CPR for children

  • Dancing *
    This resort offers dancing lessons.
  • General
    This resort offers Spanish lessons and bingo.
  • Golf *
  • Pool
    There are 4 pools and one outdoor hot tub.
  • Spa *

    For those guests seeking a sanctuary for the senses, the spa offers a sublime atmosphere of pure indulgence combining hydrotherapy and indigenous treatments creating a refreshing, invigorating and peaceful experience. Whirlpool baths and treatment rooms, a relaxation lounge, a sauna, a steam room and private showers are available. Other services include pedicures, manicures, facials and a full-service beauty salon.

  • Volleyball

* Fees may apply

Dreams Sands Cancun Resort & Spa offers Apple Vacationers Exclusive Perks! Enjoy perks like FREE extras, upgrades, and discounts you’ll only receive by booking with Apple Vacations. Please note, not all reservations qualify, so please read all conditions to see if you are eligible.

Guests of all ages will find fun and excitement at Dreams Sands Cancun Resort & Spa. Ideally located on the white sand beach in Cancun's Hotel Zone, this family-friendly beachfront resort is within a short walk from great shopping, restaurants, and bars, and just fifteen minutes from downtown Cancun. With Unlimited-Luxury®, guests enjoy complimentary non-stop transfers, unlimited gourmet dining and top-shelf liquor, no wristbands, and no reservations!

Activities abound at Dreams Sands Cancun Resort & Spa. Relax in the Dreams Spa, play a round of golf at Playa Mujeres Golf Club, or try out a variety of watersports, including kayaks and scuba diving (fee). Children will have fun all day long at the Explorer's Club (ages 3-12), where they can enjoy supervised activities such as arts and crafts.


Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Rainforest Alliance certification, as well as the Distintivo "S". The resort is also active in monthly beach clean-up programs, Planet Hour and Earth Day, plant and wildlife preservation, and the Amigos de Sian Ka'an program. Eco-friendly cleaning products are also utilized.

Property Information

Year Built: 2014
Total rooms: 414
Boulevard Kukulcan km 8.5, Zona Hotelera, QR, 77500, Mexico

Guest Reviews from Apple Vacations Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 13177 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great time!!

    We had a WONDERFUL time. Everyone was so accommodating, kind and fun. I can't think of anything critical to say. Do it....and thoroughly dnjoy yourself!

    May 01, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Magic of a Second Home by Lana Clews

    The white sands of Cancun felt a little more special this year. This was my 7th time returning to Dreams Sands Cancun Resort & Spa but this visit was different. I was there with my daughter who flew from California and my niece, who had traveled all the way from Ukraine. I wanted them to feel the "Welcome Home" magic I always talk about, and the "Dream Team" did not disappoint. It started at the entrance with Abraham, whose tireless work with our luggage always comes with the warmest smile. Once inside the Preferred Club, it felt like a family reunion. Verónica Romero and Sandy Madera greeted us with such grace, making us feel like royalty from the first second. Ricardo Palma and Fernando Juarez oversaw everything with such care; they are the heart of the operation, ensuring every need was met before we even had to ask. We spent our days on the most perfect beach in Mexico. Carlos Gomez is a hero-he works beyond words to make sure everything is great. Gustavo, who always has our towels ready and waiting. Then there is the "Golden Four” of service: Misael, Gerson, Sergio Agustín, and Isaak. Even in the heat, they move with a smile, bringing us ice-cold water and the perfect cocktails. When we needed a break from the sun, Miguel at the spa booked the most beautiful, relaxing massages for us. In the evenings, Miguel Angel and Vanessa at the Preferred Bar crafted drinks that felt like art, while Fernando Cedeno worked his magic to make sure our drinks are always spectacular. The highlight was the Mexican Night. Alberto Oramas outdid himself, creating an event so vibrant and full of life that it turned into an unforgettable birthday celebration for me. Watching my niece and daughter laugh under the Cancun stars, I realized why I keep coming back. It's the beach, yes, but it's really the people. To Jorge Garcia who is the sweetest and most caring person who works very hard and to Lidia who has a golden heart, I want to say thank you and the entire team: thank you for making our girls' trip the best. You don't just run a hotel; you take care of hearts. While the Caribbean sun is beautiful, it is the "Golden Four” that truly makes the beach come alive. Misael, Gerson, Sergio Agustin, and Isaak are more than just servers; they are the guardians of our comfort. Sergio sets the tone with his legendary attentiveness. He has an amazing gift for anticipating what you need before you even have to ask, always greeting us with a genuine warmth that makes us feel like the most important people on the sand. Working in perfect harmony with him are Misael and Gerson These two are the definition of "hardworking." Even during the hottest parts of the day, you see them moving swiftly across the sand with a smile that never fades. Misael is a soul of pure kindness, making sure every cocktail is perfect and every guest feels cared for. Gerson is the engine of the team, an "MVP" who manages the busiest crowds with total grace. Isaak is always happy to serve with a big smile and a warm heart.

    Apr 30, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Loved!

    Beautiful beach, clean hotel, friendly staff, and delicious food. We went for our baby moon and it was an unforgettable experience. The hotel had a photo shoot service and we were very pleased with our photographer, Omar. We had a relaxing stay!

    Apr 29, 2026
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Left our honeymoon early.

    Would not recommend. The food is not edible. The drinks are okay. The room is very rundown and smells awful. The shower is water has a sewer smell. The photos online are not very accurate. Left our honeymoon 4 days early and went home.

    Apr 29, 2026
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great staff, nice beach.

    Nice resort, awesome staff. Shout out to Hector, Gerson, and Gustavo, they made the trip. Nice ocean area if you like floating in the ocean. Preferred pool lacks some view of ocean due to chairs/cabanas. Is also kid friendly, so plan on getting splashed.

    Apr 29, 2026
General Policies
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

     

  • Pet Policy : Pets Allowed:
    • Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.

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