Hotel Promotions
Non-Refundable Category
This category is non-refundable at time of booking. This supersedes any other hotel cancel policies. 
Applicable Dates:
Booking Dates: 13 Mar 2020 onwards
Travel Dates: 13 Mar 2020 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Unlimited-Luxury Inclusions!

UNLIMITED - LUXURY® INCLUSIONS

  • Limitless access to gourmet à la carte dining options without reservations required
  • Unlimited international and domestic top-shelf spirits
  • Unlimited natural fruit juices and soft drinks
  • 24-hour room and concierge services
  • Pool and beach wait service
  • Daily refreshed mini-bar with soft drinks, juice, bottled water and beer
  • Daily maid service
  • Endless daytime activities and live nightly entertainment
  • Theme parties, oceanfront bars and entertainment venues
  • No wristbands required
  • All taxes and gratuities
  • Enjoy free Wi-Fi and free international calling to the US, Canada and local landlines with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more.
Applicable Dates:
Booking Dates: 01 Nov 2018 onwards
Travel Dates: 01 Nov 2018 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

OnSite Dining
  • Barefoot Grille
    Delicious grilled favorites are served beachside.
  • Barracuda

    A barefoot bar on the beach serving tropical drinks.

  • Bordeaux

    This restaurant is for Adults Only.

    Enjoy a la carte French cuisine in a romantic atmosphere with a wine cellar.

  • Coco Café
    Premium coffee & snacks in a casual and relaxed atmosphere. 

    Late Night Bites served.
  • Desires
    Enjoy the night in our sports bar lounge featuring two unique terraces, serving international and national beverages
  • El Patio
    A la carte restaurant offering authentic Mexican cuisine

  • Himitsu
    A la carte restaurant specializing in Pan-Asian cuisine.

  • La Cocina Mágica de Lupita
    A magical, multisensory dining experience featuring a five-course menu that highlights Mexico’s rich culture and
    gastronomy. Regional flavors are paired with vibrant visual projections that celebrate the country’s culinary traditions in
    an engaging and unforgettable way.
  • Manatees
    Swim-up and enjoy a cocktail in the main pool, offering tropical drinks and wait service in the pool area
  • Oceana
    Variety of fresh grilled local and international seafood specialties served a la carte.
    Approximate seating capacity: 82
  • Portofino
    Recently renovate a la carte restaurant featuring the authentic flavors of the Mediterranean & Italian.

  • Rendezvous
    Located in the main lobby, enjoy drinks and live music at our delightful lobby bar
  • Revive
    Guests can enjoy cool and natural drinks while relaxing after a nice spa treatment
  • Romantic Dining Experience
    For your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.
  • Seaside Grill

    A newly renovated, exotic grill of selected fish, poultry and beef in the evening served à la carte.
    • Located by the beach 

    • Preferred Club guests only for breakfast & lunch, open to all guests for dinner 

    • Approximate seating capacity: 60 

  • Sugar Reef
    Relax in the sun or shade at the main bar while enjoying cool cocktails including international or national brands,
    juices and soft drinks
  • World Cafe
    A newly renovated, buffet-style restaurant serving local and international specialty items and classics. 
    Approximate seating capacity: 202
Room Type
  • Deal of the Day
    Bedding: King or double bed. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 2 children, 4 total.
    • Air conditioning individually controlled in room
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Hair Dryer
    • TV
  • Premium Deluxe Tropical & Garden View - King

    Bedding: 1 King bed. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: 2 adults, 1 Children, 3 Total

    • Air conditioning
    • Alarm clock
    • Bathrobe
    • Bathroom amenities
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • TV
  • Premium Deluxe Tropical & Garden View - Double

    Bedding: 2 Double beds.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: 3 adults, 2 Children, 4 Total

    • Air conditioning
    • Alarm clock
    • Bathrobe
    • Bathroom amenities
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • TV
  • Premium Deluxe with Plunge Pool King Bed

    Bedding: 1 King bed. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: 2 adults, 2 children, 3 Total

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron
    • Ironing board
    • Satellite television
  • Premium Deluxe with Plunge Pool double

    Bedding: 2 Double Beds. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: 3 adults, 3 children, 4 Total

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron
    • Ironing board
    • Satellite television
  • Family Suite Premium

    Bedding: 1 King bed and 2 Double Beds.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: 4 adults, 4 children, 7 Total

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron
    • Ironing board
  • Family Suite Preferred

    Bedding: 1 King Bed and 2 Double beds.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: 4 adults, 4 children. 7 Total.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron
    • Ironing board
  • Preferred Club Ocean Front Honeymoon Suite
    Bedding: 1 King bed. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limit: Total 2 adult.
    • Air conditioning individually controlled in room
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Hair Dryer
    • Non-smoking
    • TV
  • Preferred Club Ocean Front Master Suite
    Bedding: 1 King bed. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limit: 3 adult, 2 children, Total 5.
    • Air conditioning individually controlled in room
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Hair Dryer
    • Non-smoking
    • Safe
    • TV
  • Deal of the Day Preferred
    Bedding: King or double bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 2 children, 4 total.
    • Air conditioning individually controlled in room
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Hair Dryer
    • TV
  • Premium Deluxe King

    Bedding: 1 King bed. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: 2 adults, 0 children, 2 Total.

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Coffee/Tea Maker
    • Hair Dryer
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Premium Deluxe Double

    Bedding: 2 Double Beds. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: 3 adults, 3 children, 4 Total.

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Coffee/Tea Maker
    • Hair Dryer
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Preferred Club Tropical View King Bed
    Bedding: 1 king Bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: 2 adults, 1 child, 3 Total.
    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Coffee/Tea Maker
    • Hair Dryer
    • Safe
    • Telephone
    • Wireless internet connection
  • Preferred Club Tropical View Double Beds
    Bedding: 2 Double Beds.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: 3 adults, 2 children, 4 Total.
    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Coffee/Tea Maker
    • Hair Dryer
    • Safe
    • Telephone
    • Wireless internet connection
  • Preferred Club Ocean Front Bridal Suite
    Bedding: 1 King bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy: 2 total.
    • Air conditioning
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Hair Dryer
    • Wireless internet connection
  • Premium Deluxe Tropical & Gardenview King
    Bedding: 1 King bed. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy: 2 adult, 1 Child, 3 total.
    • Air conditioning
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • Wireless internet connection
  • Preferred Club Tropical View King
    Bedding: 1 King bed. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy: 2 adult, 1 Child, 3 total.
    • Air conditioning
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • Wireless internet connection
  • Preferred Club Oceanview King
    Bedding: 1 King bed. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy: 2 adult, 1 Child, 3 total.
    • Air conditioning
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • Wireless internet connection
  • Preferred Club Ocean View & Pool Front King
    Bedding: 1 King bed. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy: 2 adult, 1 Child, 3 total.
    • Air conditioning
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • Wireless internet connection
  • Preferred Club with Plunge Pool King
    Bedding: 1 King bed. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy: 2 adult, 1 Child, 3 total.
    • Air conditioning
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • Wireless internet connection
  • Premium Deluxe Tropical & Gardenview Double
    Bedding: 1 King bed. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy: 3 adult, 2 Child, 4 total.
    • Air conditioning
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • Wireless internet connection
  • Prefered Club Tropical View Double
    Bedding: 1 King bed. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy: 3 adult, 2 Child, 4 total.
    • Air conditioning
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • Wireless internet connection
  • Preferred Club Oceanview Double
    Bedding: 1 King bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy: 3 adult, 2 Child, 4 total.
    • Air conditioning
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • Wireless internet connection
  • Preferred Club Ocean View & Pool Front Double
    Bedding: 1 King bed. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy: 3 adult, 2 Child, 4 total.
    • Air conditioning
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • Wireless internet connection
  • Preferred Club with Plunge Pool Double
    Bedding: 1 King bed. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy: 3 adult, 2 Child, 4 total.
    • Air conditioning
    • Balcony/Lanai/Terrace
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • Wireless internet connection
  • Premium Deluxe Tropical View King

    Bedding: 1 King bed. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: 2 adults, 1 Child, 3 Total

    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Premium Deluxe Tropical View Double

    Bedding: 2 Double beds.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: 3 adults, 1 Child, 4 Total

    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Premium Deluxe Plunge Pool King

    Bedding: 1 King bed. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: 2 adults, 1 child, 3 Total.

    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Tropical View Double
    Bedding: 2 Double Beds.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: 3 adults, 2 children, 4 Total.
    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Ocean View room king

    Bedding: 1 King Bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: 2 adults, 2 children, 3 Total

    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Ocean View room double

    Bedding: 2 Double Beds.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: 3 adults, 3 children, 4 Total.

    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Ocean and Pool Front View king

    Bedding: 1 King bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: 2 adults, 2 children, 3 Total.

    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Ocean View and Pool Front double

    Bedding: 2 Double Beds.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: 3 adults, 3 children, 4 Total.

    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Premium Room with Plunge Pool king

    Bedding: 1 King.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: 2 adults, 2 children, 3 Total

    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Plunge Pool Double

    Bedding: 2 Double Beds.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: 3 adults, 3 children, 4 Total.

    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Honeymoon Suite
    Bedding: 1 King bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limit: Total 2 adult.
    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Master Suite Ocean Front
    Bedding: 1 King bed. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limit: 3 adult, 2 children, Total 5.
    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Ocean Front Governor Suite
    Bedding: 1 King bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limit: 3 adult, 1 children, Total 4.
    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Governor Suite Ocean Front
    Bedding: 1 King bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limit: 3 adult, 1 children, Total 4.
    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Ocean Front Presidential Suite
    Bedding: 1 King bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limit: 3 adult, 1 children, Total 4.
    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Preferred Club Presidential Suite
    Bedding: 1 King bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limit: 3 adult, 1 children, Total 4.
    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Premium Deluxe Ocean View king

    Bedding: 1 King bed. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: 2 adults, 1 Children, 3 Total.

    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Premium Deluxe Ocean View double

    Bedding: 2 Double beds.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: 3 adults, 2 Children, 4 Total

    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Premium Deluxe with Plunge Pool Double Beds

    Bedding: 2 Double Beds.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy Limits: 3 adults, 3 children, 4 Total

    • Air conditioning
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
On-Site Amenities
  • All-inclusive meal plan
  • Babysitting*
  • Bicycle rentals
  • Boutiques/stores*
  • Children programs
  • Concierge desk
  • COVID test onsite
  • Health club*
  • Laundry/Valet service*
  • Nightclub*
  • All-inclusive meal plan
  • Babysitting*
  • Bicycle rentals
  • Boutiques/stores*
  • Children programs
  • Concierge desk
  • COVID test onsite
  • Health club*
  • Laundry/Valet service*
  • Nightclub*
  • Outdoor pool
  • Pool
  • Restaurant*
  • Spa*
  • Water sports*

* Fees may apply

On-Site Recreation
  • Bike rental
  • Billiards
  • Bocce court
  • Children's program
    Explorer's Club - Fully supervised children's program entertains kids ages 3-12 with daily programs based on science, nature and exploration including: Sandcastle competitions, arts and crafts, big screen movies on the beach, Euro-bungee, game room, large playground, weekly campout adventure
  • Motorized Water Sports *
  • Non-Motorized Water Sports
  • Outdoor pool
    3 outdoor swimming pools
  • Pool *
    Dreams Riviera Cancun has three pools and two hot tubs located on property. There is one main infinity pool adults only overlooking the ocean, an activities pool and a children’s pool. There is one outdoor hot tub located on each side of the resort for use by all guests. There is a Splash Park.
  • Spa *

    DREAMS SPA BY PEVONIA® offers a sublime atmosphere of pure indulgence that combines hydrotherapy and indigenous treatments and creates a refreshing, invigorating and peaceful experience. Swiss showers, saunas, steam rooms, private showers and relaxing areas are here for you to enjoy. Massages, body treatments, facials, manicures, pedicures and a full service beauty salon are all available to you.

    Spa facilities include:
    - Massage and body treatments cabins 

    - Relaxing, aromatherapy and sport massages

    - Reflexology
    - Main hydrotherapy area
    - Cold plunges
    - Outdoor cascading whirlpool
    - Exfoliation treatments
    - Facials
    - Bathrobes, towels and slippers
    - Yoga classes
    - Steam room and dry sauna
    - Hair and beauty salon, manicures and pedicures
    - Elegant locker, vanity and dressing areas
    - Shampoo, body gel, body cream, deodorant
    - Main lounge for men and women
    - Spa boutique

  • Volleyball
  • Windsurfing *
Off-Site Recreation
  • Golf *

* Fees may apply

Dreams Riviera Cancun Resort & Spa offers Apple Vacationers Exclusive Perks! Enjoy perks like FREE extras, upgrades, and discounts you’ll only receive by booking with Apple Vacations. Please note, not all reservations qualify, so please read all conditions to see if you are eligible.

This enchanting wonderland welcomes families, couples, singles, and friends to enjoy all the pleasures and privileges of Unlimited-Luxury. 

When the sun goes down, Dreams Riviera Cancun heats up. Enjoy moonlit theme parties and dancing, spectacular live music and shows, Desires nightclub plus other great evening bars, movies on the beach, stargazing, and other festive happenings every evening. 

Your Unlimited-Luxury® experience means unlimited gourmet dining and premium brand beverages. Nine internationally specialized restaurants serve luscious fare in stunning outdoor and indoor settings. No reservations, wristbands, or coupons are required. As part of the privileges of Unlimited-Luxury®, guests have the option to Sip, Savor & See. Enjoy complimentary dinner and drinks and live evening entertainment at nearby participating resorts from 6 p.m. to 1 a.m. (transportation costs are not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, holds the Distintivo "S" for best practices in eco-friendly tourism projects, and participates in Amigos de Sian Ka’an.

Property Information

Year Built: 2009
Total available rooms and suites: 486
Carretera Federal 307, Chetumal-Puerto Juarez, Benito Juarez, Puerto Morelos, 77580, Mexico

Guest Reviews from Apple Vacations Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 14464 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Nine Days of Pure Bliss for our Family of Five!

    Our recent nine-day stay at Dreams Riviera Cancun was nothing short of spectacular. We stayed in a beautiful family suite that provided plenty of space for all five of us to relax comfortably. The kids' club was a huge hit; my two older daughters were in and out all week and absolutely loved the staff. While we enjoyed eating at the various pop-ups poolside and along the beach, Seaside Grill and Oceana quickly became our favorite spots for family dinners. We spent every single day enjoying our cabana by the pool. A huge thank you to Erik, the pool area supervisor, who was incredibly attentive and ensured we had everything we needed. We also want to give a special shout-out to Uzzy from the entertainment team. He showed so much care and kindness toward our children, playing with them and making their trip truly memorable. The Easter-themed activities were a wonderful touch that made the holiday feel extra special. We left with amazing memories and can’t wait to return!

    Apr 22, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Dreams Riviera Cancun Weddings Only Focus

    Location right next to the beach was great even though the daily dump of seaweed needed to be cleared everyday. The rooms were comfortable but clearly need updating having not changed since we were first here 14 years ago. The quality of food and choice of restaurants are amazing. The cocktails selection is fantastic and the staff work tirelessly. The constant need to tip is tiresome. The entertainment team are fantastic and both the daytime and evening entertainment schedules are brilliant. Oliver, Edwin, Vivi and Jonathon scored 10/10 for their attentiveness and devotion to keeping everyone entertained. The only downside is that up to three weddings are taking place daily and all the upheaval that causes with the constant setting up of different wedding ceremony and reception areas.

    Apr 21, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent services

    For the past 3 years, my wife and I are traveling to many places. This is the first time that we got so much attention and great services. All the staffs are very friendly and take their time or go out of their way to ensure what we needed will be met. The pool concierge Erik Ramirez provided an exceptional services either by the beach or the pool. Another person I need to mentioned is Gabriel Santa maria Z. He knew everything that happened in the resort and he made sure that things will be taking care correctly. There are at least 2 weddings per day in the week I stayed. It speaks volumes about their services organization.

    Apr 21, 2026
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great resort! I Recommend! (Bride)

    Went here for my wedding. I loved my stay; it was amazing with my friends and family and small children. The wedding coordinator, Jennifer, was exceptional, service all-around was exceptional except for some minor issues at our room, for example, not being provided robes or a "do not disturb" sign in our upgraded honeymoon suite (we reached out for one 3 times during our stay and still did not recieve one). I do not recommend preferred though, it's not worth it to us. However, I really can't complain, overall, I do recommend staying at this resort, I really didn't sweat the small stuff. The preferred sections to me weren't exactly "exclusive," they would only check here and there if you were preferred in the preferred area, I think that it needs to be enforced more. I could have had the same experience if I weren't a preferred member - I don't mind getting my own drinks and sitting on the other side of the beach. whatever! Anyway, I HIGHLY recommend this resort, the SPA is also AMAZE!!! Do the spa. We did 50min massage and a body exfoliant, plus the hydrotherapy.

    Apr 21, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Holiday

    My experience here has been really good , staff are very welcoming and helpful and services here is great , Oliver from the entertainment team is great definitely made the holiday more fun and get everyone enjoying themselves around the pool

    Apr 21, 2026
Hotel Advisories
  • AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
General Policies
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

     

  • Pet Policy : Pets Allowed:
    • Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.

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