Hotel Promotions
Special Reduced Rates!
Discount is already reflected in the vacation package.
Applicable Dates:
Booking Dates: 31 Mar 2021 to 31 Dec 2050;19 Apr 2021 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 31 Mar 2021 to 31 Dec 2050;19 Apr 2021 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Includes Breakfast for Two!
Guests will receive up to 2 breakfasts daily per room. Single occupancy will receive 1 breakfast daily per room. Additional adults and children will be charged regular breakfast rates. Gratuities are not included. More specific breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Pricing is based on Quad Occupancy
If booked with 4 passengers, pricing is based on quad occupancy. Extra person charges for up to 4 persons in room included in cost of vacation package.
Applicable Dates:
Booking Dates: 14 Jan 2022 to 31 Dec 2050
Travel Dates: 14 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Pricing is based on Quad Occupancy. Room and Breakfast for 4.
If booked with 4 passengers, pricing is based on quad occupancy. Extra person charges for up to 4 persons in room included in cost of vacation package.
Applicable Dates:
Booking Dates: 04 Feb 2022 to 31 Dec 2050
Travel Dates: 04 Feb 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Pricing is based on Triple Occupancy
If booked with 3 passengers, pricing is based on triple occupancy. Extra person charges for up to 3 persons in room included in cost of vacation package.
Applicable Dates:
Booking Dates: 14 Jan 2022 to 31 Dec 2050
Travel Dates: 14 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Room and Breakfast for 3! Pricing is based on Triple Occupancy.
If booked with 3 passengers, pricing is based on triple occupancy. Extra person charges for up to 3 persons in room included in cost of vacation package.
Applicable Dates:
Booking Dates: 14 Jan 2022 to 31 Dec 2050
Travel Dates: 14 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
$50 USD Hotel Credit!
Guests will receive, at a minimum, a $50.00 hotel resort credit per room to be used as indicated by hotel at check-in. There is no compensation for any un-used portion of the credit.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050;07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050;07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Includes Breakfast and Evening Meal for up to 3 Adults! Pricing is based on Triple Occupancy.
Daily breakfast and dinner is included for up to 3 adults per room. Gratuities are not included. Additional dining details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Includes Breakfast and Evening Meal for up to 4 Adults! Pricing is based on quad occupancy.
Daily breakfast and dinner is included for up to 4 adults per room. Gratuities are not included. Additional dining details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Includes Breakfast, Lunch and Evening Meal for up to 3 Adults! Pricing is based on Triple Occupancy.
Daily breakfast, lunch and dinner is included for up to 3 adults per room. Gratuities are not included. Additional dining details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Includes Breakfast, Lunch and Evening Meal for up to 4 Adults! Pricing is based on Quad Occupancy.
Daily breakfast, lunch and dinner is included for up to 4 adults per room. Gratuities are not included. Additional dining details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save 25% and Breakfast for 2!
Savings are reflected in the vacation price. Guests will receive up to 2 breakfasts daily per room. Single occupancy will receive 1 breakfast daily per room. Additional adults and children will be charged regular breakfast rates. Gratuities are not included. Details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Stay 3 Save 20% + Breakfast for 2!
Savings reflected in vacation price. Guests will receive up to 2 breakfasts daily per room. Single occupancy will receive 1 breakfast daily per room. Additional adults and children will be charged regular breakfast rates. Gratuities are not included. Details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
$100 Hotel credit and breakfast for 2!
Guests will receive a $100.00 hotel resort credit per room to be used as indicated by hotel at check-in.  There is no compensation for any un-used portion of the credit. Guests will receive up to 2 complimentary breakfasts daily per room. Single occupancy will receive 1 complimentary breakfast daily per room. Gratuities not included.Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
$100 USD Hotel Credit!
Guests will receive, at a minimum, a $100.00 hotel resort credit per room to be used as indicated by hotel at check-in.  There is no compensation for any un-used portion of the credit.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
$25 Hotel Credit and Breakfast for 2!
Guests will receive a $25.00 hotel resort credit per room to be used as indicated by hotel at check-in.  There is no compensation for any un-used portion of the credit. Guests will receive up to 2 complimentary breakfasts daily per room. Single occupancy will receive 1 complimentary breakfast daily per room. Gratuities not included. Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
$25 USD Hotel Credit!
Guests will receive, at a minimum, a $25.00 hotel resort credit per room to be used as indicated by hotel at check-in.  There is no compensation for any un-used portion of the credit.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
$50 Hotel Credit and Breakfast for 2!
Guests will receive a $50.00 hotel resort credit per room to be used as indicated by hotel at check-in.  There is no compensation for any un-used portion of the credit. Guests will receive up to 2 complimentary breakfasts daily per room. Single occupancy will receive 1 complimentary breakfast daily per room. Gratuities not included. Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Breakfast and Evening Meal for 2 Adults!
Guests will receive up to 2 complimentary breakfasts and dinners daily per room. Single occupancy will receive 1 complimentary breakfast and dinner daily per room. Gratuities are not included.  Additional dining details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Breakfast, Lunch and Evening Meal for 2 Adults!
Guests will receive up to 2 complimentary breakfasts, lunch and dinners daily per room. Single occupancy will receive 1 complimentary breakfast, lunch and dinner daily per room. Gratuities are not included.  Additional dining details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Complimentary Upgrade and breakfast for 2 Included!
Guest has been booked in an already upgraded room category. Rate is appropriate to already booking in upgraded room. Guests will receive up to 2 breakfasts daily per room. Single occupancy will receive 1 breakfast daily per room. Gratuities are not included. Additional adults and children will be charged regular breakfast rates.Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Feb 2022 to 31 Dec 2050
Travel Dates: 07 Feb 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Complimentary Upgrade Included!
Guest has been booked in an already upgraded room category. Rate is appropriate to already booking in upgraded room.
Applicable Dates:
Booking Dates: 07 Feb 2022 to 31 Dec 2050
Travel Dates: 07 Feb 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Inclusive of all meals and drinks for 2 Adults!
Guests will receive up to 2 complimentary breakfasts, lunch and dinners daily per room. Single occupancy will receive 1 complimentary breakfast, lunch and dinner daily per room. Some beverages included. Gratuities are not included.  Additional dining and drinks details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save 25% and Breakfast for 2
Savings reflected in quoted package price. Guests will receive up to 2 complimentary breakfasts daily per room. Single occupancy will receive 1 complimentary breakfast daily per room. Gratuities are not included. Additional adults and children will be charged regular breakfast rates. Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save 30% and Breakfast for 2
Savings reflected in quoted package price. Guests will receive up to 2 complimentary breakfasts daily per room. Single occupancy will receive 1 complimentary breakfast daily per room. Gratuities are not included. Additional adults and children will be charged regular breakfast rates.Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save 30% and Breakfast for 2!
Savings reflected in vacation price. Guests will receive up to 2 complimentary breakfasts daily per room. Single occupancy will receive 1 complimentary breakfast daily per room. Gratuities are not included. Additional adults and children will be charged regular breakfast rates. Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 03 Jan 2022 to 31 Dec 2050
Travel Dates: 03 Jan 2022 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Stay 4 and Save 25%
Savings reflected in the cost of your vacation package price.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Stay 4 and Save 25%!
Discount is already reflected in the package rate.
Applicable Dates:
Booking Dates: 07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Stay and Save, Stay 3 Save 20% + Breakfast for 2
Savings reflected in quoted package price. Guests will receive up to 2 complimentary breakfasts daily per room. Single occupancy will receive 1 complimentary breakfast daily per room. Gratuities are not included. Additional adults and children will be charged regular breakfast rates. Additional breakfast details will be provided by hotel at check-in.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Stay and Save, Stay 3 Save 20%!
Savings reflected in the cost of your vacation package price.
Applicable Dates:
Booking Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
Travel Dates: 07 Mar 2019 to 31 Dec 2050;07 Jul 2021 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Stay and Save, Stay 7 Save 30%!
The discount is already reflected in the vacation price.
Applicable Dates:
Booking Dates: 07 Jul 2023 to 31 Dec 2050
Travel Dates: 07 Jul 2023 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

OnSite Dining
  • AC Breakfast
    Start your day right with an indulgent breakfast in our AC Kitchen.
  • AC Kitchen
    Our relaxed Manchester restaurant is the perfect place to unwind after a day of exploring the city or a busy work schedule.
Room Type
  • Guest Room
    The amenities listed in this description represent a sample of amenities available in some or all guest rooms in this hotel
    • Air conditioning
    • Air conditioning individually controlled in room
    • Alarm clock
    • All news channel
    • Bathrobe
    • Bathroom amenities
    • Bottled water*
    • Cable television
    • Chair provided with desk
    • CNN available
    • Coffee/Tea Maker
    • Color television
    • Connecting rooms
    • Converters/ Voltage adaptors
    • Cribs
    • Desk with electrical outlet
    • Direct dial phone number
    • Down/feather pillows
    • Duvet
    • Electrical adaptors available
    • Electrical current voltage
    • Foam pillows
    • Free toll free calls
    • Hair Dryer
    • High speed internet connection*
    • High speed wireless*
    • Instant hot water
    • International channels
    • Internet access*
    • Iron
    • Large desk
    • Local calls*
    • Mini Refrigerator*
    • Minibar*
    • Multi-line phone
    • Non-smoking
    • Pillow top mattress
    • Premium movie channels
    • Private bathroom
    • Remote control television
    • Safe
    • Separate closet
    • Shower
    • Slippers
    • Sofa bed
    • Spare electrical outlet available at desk
    • Storage space*
    • Telephone
    • Upgraded bathroom amenities
    • Voice mail
    • Welcome gift
    • Wireless internet connection*
  • 1 king
    mini refrigerator 24 square meters or 258 square feet living or sitting area wireless internet complimentary cof fee or tea maker 47 inch or 119 centimeters led television
    • TV
  • 1 queen(s) sofa bed
    mini refrigerator 24 square meters or 258sqf t living or sitting area wireless internet complimentary coffee or tea maker 47 inch or 119 centimeters led television
    • TV
  • 1 queen(s)
    mini refrigerator 22 square meters or 237 square feet living or sitting area wireless internet complimentary coffee or tea maker 47 inch or 119 centimeters led television
    • TV
  • 1 king, mini fridge, 24 sqm/258 sqft, living/sitt
    ing area, wireless internet, complimentary, coffee fee/tea maker, 47 in/119 cm led television
    • Coffee/Tea Maker
    • TV
  • 1 queen(s), sofa bed, mini fridge, 24 sqm/258 square feet
    t, living/sitting area, wireless internet, complimentary limentary, coffee/tea maker, 47 in/119 cm led television
    • TV
  • 1 queen(s), mini fridge, 22 sqm/237 sqft, living/
    sitting area, wireless internet, complimentary, coffee/tea maker, 47 in/119 cm led television
    • TV
  • 1 king, mini fridge, 24 sqm/258 sqft, living/sitt
    ing area, wireless internet, complimentary, coffee fee/tea maker
    • Coffee/Tea Maker
    • TV
  • 1 queen(s), sofa bed, mini fridge, 24 sqm/258 square feet
    t, living/sitting area, wireless internet, complimentary limentary, coffee/tea maker
    • TV
  • 1 queen(s), mini fridge, 22 sqm/237 sqft, living/
    sitting area, wireless internet, complimentary, coffee/tea maker
    • TV
  • 1 king mini refrigerator 24 square meters 258 square feet living
    sitt ing area wireless internet complimentary coffee fee tea maker
    • Coffee/Tea Maker
    • Mini Refrigerator
    • Refrigerator
    • Wireless internet connection
  • 1 queen(s) sofabed mini refrigerator 24 square meters
    258 square feet t living sitting area wireless internet complimentary limentary coffee tea maker
    • Coffee/Tea Maker
    • Mini Refrigerator
    • Refrigerator
    • Sitting area
    • Sofa bed
    • Wireless internet connection
  • 1 queen(s) mini refrigerator 22 square meters 237 square feet
    living sitting area wireless internet complimentary coffee tea maker
    • Coffee/Tea Maker
    • Mini Refrigerator
    • Refrigerator
    • Sitting area
    • Wireless internet connection
  • 1 queen sofabed mini refrigerator 24 square meters
    258 square feet living sitting area wireless internet complim entary coffee tea maker
    • Coffee/Tea Maker
    • Mini Refrigerator
    • Refrigerator
    • Sitting area
    • Sofa bed
    • Wireless internet connection
  • 1 queen mini refrigerator 22 square meters 237 square feet
    living sit ting area wireless internet complimentary co ffee tea maker
    • Coffee/Tea Maker
    • Mini Refrigerator
    • Refrigerator
    • Wireless internet connection
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • ATM/Cash machine,Offsite*
  • Boarding pass print-out available
  • Bookstore,Offsite*
  • Buffet breakfast*
  • Business center*
  • Business services*
  • Car rental desk,Offsite*
  • Check cashing policy
  • 24-hour front desk
  • Grab bars in bathroom
    Raised toilet seat with grab bars
    Roll-in shower available
    Service animals allowed on property for people with disabilities
    Service dogs allowed
    Toilet seat in guest rooms for disabled person
  • ATM/Cash machine, Offsite*
  • Boarding pass print-out available
  • Bookstore, Offsite*
  • Buffet breakfast*
  • Business center*
  • Business services*
  • Car rental desk, Offsite*
  • Check cashing policy
  • Coffee shop*
  • Complimentary in-room coffee or tea
  • Complimentary newspaper in lobby
  • Continental breakfast*
  • Currency exchange, Offsite*
  • Direct dial telephone
  • Drugstore/pharmacy, Offsite
  • Dry cleaning*
  • Efolio available to company
  • Elevators
  • Exercise gym
  • Express check-out
  • Florist, Offsite
  • Food and beverage outlets*
  • Front desk
  • Full service housekeeping
  • Gift/News stand*
  • Hair dryer
  • Health club
  • High speed wireless
  • Hot breakfast*
  • Housekeeping - daily
  • Ice machine
  • Interior corridors
  • Ironing board
  • Laundry/Valet service*
  • Lounges/bars*
  • Meeting rooms*
  • Non-smoking rooms available
  • Off-Site parking, Offsite*
  • Public area air conditioned
  • Restaurant*
  • Safe deposit box
  • Sauna, Offsite
  • Room access through interior corridor
  • Spa, Offsite*
  • Tennis court, Offsite
  • Valet cleaning*
  • Valet same day dry cleaning*
  • Wakeup service
  • Wireless internet connection in public areas
Off-Site Amenities
  • Business Center*
  • Copier
  • Fax Machine
  • Full Business Center
  • Meeting Facilities
  • Network/Internet Printing Available
  • On-Site Business Center*
  • Printer
  • Telephone
  • Voicemail
On-Site Wedding Services
  • Please contact the hotel for additional information.

* Fees may apply

On-Site Recreation
  • Fitness center on-site *
  • Gym *
  • Health club
  • Sports court onsite *
Off-Site Recreation
  • Bowling alley *
  • Fly fishing *
  • Hiking trail *
  • Kayaking *
  • Mountain biking trail *
  • Putt putt golf *
  • Rock climbing *
  • Sauna *
  • Squash court *
  • Table tennis *
  • Tennis court *
Off-Site Attraction
  • Royal Exchange Theatre
  • The Palace Theatre Manchester
  • Coop Live Arena
  • National Football Museum
  • Museum of Science and Industry
  • University Of Manchester
  • Marsh & McLennan
  • Allscripts Eclipsys
  • The John Rylands Library
  • Royal Exchange Theatre
  • National Football Museum
  • Manchester Cathedral
  • Museum of Science and Industry
  • Printworks
  • Etihad Stadium
  • Manchester
  • Manchester
  • Old Trafford
  • Etihad Stadium
  • Manchester Arena
  • Coop Live Arena

* Fees may apply

Experience a unique combination of sleek European design, comfort and true authenticity when you stay at AC Hotel Manchester City Centre. Situated on the border of Ancoats, the Northern Quarter and NOMA, you will be ideally located for the MEN Arena, Retail District and the Etihad Stadium. Recharge in the morning with a European-inspired breakfast. Enjoy the atmosphere of our AC Lounge in the evening with European-inspired meals and a range of specially selected gins, rums & craft beers. After a long day of meetings or adventures, unwind in your sophisticated guestroom with free Wi-Fi, designer bedding, ergonomic workspace, state-of-the-art technology and thoughtful amenities. Burn off some steam in our 24-hour fully-equipped fitness centre. Our Manchester business hotel also offers 100sqm of meeting space ideal for holding corporate or social events. Just a short walk from Victoria Station and the tram network, our Manchester hotel in the city centre offers quick easy access to the city & Greater Manchester.

Property Information

Year Built: 2018
Floors: 9
Nonsmoking rooms: 172
Total rooms: 172
Total rooms and suites: 172
15 Mason Street , Manchester, ENG, M4 5FT, United Kingdom

Guest Reviews from Apple Vacations Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 420 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Scamming deposit

    am writing to raise a formal complaint regarding my recent stay at Marriott International. I contacted the hotel today at approximately 19:50 to enquire about a deposit that has not yet been refunded. During this call I spoke with a staff member named Jean. Instead of addressing my query, I was told that I had breakfast at the hotel and that I checked out at 1:30pm. I clearly explained that this was incorrect, as I left the hotel at approximately 6:29am and did not have breakfast. Despite this, Jean continued to insist that breakfast had been taken and even suggested that “perhaps someone else in the room had breakfast.” This assumption was made without any verification and felt inappropriate and unhelpful. At no point was my actual concern the missing deposit properly addressed. Additionally, the tone of the conversation came across as dismissive and rude. I would appreciate it if you could: • Investigate and confirm the status of my deposit refund • Correct any inaccurate charges or records associated with my stay • Review the handling of this interaction, as it did not reflect an acceptable level of customer service I would appreciate a prompt response and resolution to this matter.

    Apr 21, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Very good

    It's been a great stay. Quiet and clean. The personnel is nice. Especially Subh in the restaurant was very kind and helpful. Thank you

    Apr 17, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Deposit

    Hi we stayed here last weekend the stay was lovely but we were charged a £40 refundable deposit on arrival which we haven’t received back does anybody know how long this usually takes thanks

    Apr 06, 2026
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Nice staff, but very uncomfortable stay

    Stayed here recently and it was a bit of a mixed experience. The location is okay—it’s in the city centre so there are things around and it’s easy enough to get to places. The staff were really nice and welcoming, which made a good first impression. Unfortunately, the comfort of the room really let it down. The beds were extremely uncomfortable—very hard, with no real support, and honestly felt like sleeping on cardboard. On top of that, the bed didn’t feel stable at all and seemed to move or shift easily, which made it even harder to relax or get a proper night’s sleep. The walls are also very thin, so you can hear pretty much everything from other rooms, including conversations and movement, which was quite disruptive, especially at night. Overall, while the staff were lovely, the lack of comfort—especially the beds—means I wouldn’t stay here again.

    Apr 06, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great stay

    Great experience overall. Good rooms, great service from all employees (thank you Subh)! 1010 would recommend!

    Apr 03, 2026
Hotel Advisories
  • AdvisoryPrices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.
General Policies
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 16

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